Extended Stay America Select Suites - Mobile - Daphne

Business response:

Dear Celisa, We sincerely apologize for the unpleasant odor you encountered during your stay with us. Your comfort is of the utmost importance, and we regret that we failed to provide a satisfactory experience. We understand your frustration with the odor in your room and are genuinely sorry for any inconvenience. Please know that we will address this issue to ensure a more enjoyable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved ex... read more

Business response:

Dear Jeremy, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We appreciate your valuable feedback... read more

Business response:

Dear Jkam, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. Yet, we do provide designated smoking areas for guests outside the building. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Thank you again for writing about your stay; we look forward to your return visit.Sincerely, Hotel Managemen... read more

Business response:

Dear Meredith, Thank you for taking the time to share your experience with us. We regret your disappointment with your visit rate and sincerely apologize for any inconvenience caused. Please allow us to look into this further. Meanwhile, to ensure you receive the best possible assistance, we recommend reaching out to the hotel with any additional queries or concerns. We will be more than happy to help you out. Thank you for bringing this to our attention, and we hope this situation does not deter you from staying with us in ... read more

Business response:

Dear Gretel, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Further, your remarks about the need to update are passed to our concerned individuals for the following action plan. We value your feedback and hope you will allow us to host you again to provide you with the hospitality you deserve. Sincerely,Hotel Management 

Business response:

Dear Kendrick, Thank you for choosing us. Providing clean and comfortable accommodation is one of our top priorities, and we wish your room's condition could have been spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please return so we can make it up on a future visit.Sincerely,... read more

Business response:

Dear Frank, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you ... read more