Extended Stay America Select Suites - Mobile - Daphne

Business response:

Dear Guest, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately.Once again, we are sorry for these concerns which made you leave earlier than anticipated. We ho... read more

Business response:

Dear Sandra,Thank you for sharing your experience. We deeply regret that your stay did not meet expectations. Cleanliness is a top priority, and your feedback has prompted us to take immediate action to ensure all areas are thoroughly inspected and treated. We're committed to providing a comfortable and safe environment, and we hope to have the opportunity to restore your faith in us during a future stay. Please reach out directly for any assistance with future bookings.Sincerely, Hotel Management 

Business response:

Dear Muhammed,Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations. Your safety and comfort are our top priorities, and we are addressing your concerns with urgency. We appreciate your input, as it helps us make necessary improvements. If you have any further details or if there is anything we can do to assist, please feel free to reach out directly. We hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Mikeshell,We’re sorry to hear that your stay didn’t meet your expectations. Your feedback is invaluable, and we genuinely appreciate you bringing this to our attention. We strive to provide a comfortable and enjoyable experience for all our guests, and it seems we fell short this time. Please know that your comments will be reviewed with our team to address any issues and improve our services. We hope you’ll consider giving us another chance to better meet your expectations in the future. Thank you for your feedback.Sin... read more

Business response:

Dear Tracy, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. Your feedback regarding the hot water, cleanliness, and noise disturbance is deeply concerning and not reflective of our standards. Please accept our apologies for falling short of your expectations. We value your input and assure you that we will address these issues to prevent recurrence. Your satisfaction is our top priority, and we hope you'll give us another opportunity to serve you better in... read more