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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled of smoke The front desk was rude. I was offered internet which I was told was strong enough to FaceTime and it wasn't. My room smelt like a cigarette all day. They put me next to the cigarette smoking area and my ac would blow their smoke into my room. The bathroom floor had the previous tenants hair all over it. I had a room with two beds that was supposed to sleep four people but they only gave me two towels. One of them was dirty already.
Business response:
We apologize for your negative experience during your stay at Value Place. We take all guest feedback seriously. We wish you the best.
Dåligt, missnöjd! Tog extremt lång tid att få checka in, deras wi-fi var både svår åtkomligt och dyrt. Detta var nog sen sämsta övernattningen på hela våran resa. Rummet var helt okej men personalen var inte serviceinriktade alls snarare lata och smått otrevliga tog ut avgifter för varenda liten små sak man kunde önska sig.
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
overbooked and uncomfortable we paid for a room with two beds and got one . They said expedia overbooked and blamed them for not having the room we paid for. This was the most uncomfortable night we have ever spent in a motel.
Business response:
First I'd like to apologize that we did not have the correct room available for you. Thank you for taking the time to let us know how we can improve. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will reconsider staying with us again in the future.
Poor Worst experience will never book again
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Worst possible customer service ever When I arrived at the hotel, I was told that my reservation had been cancelled. They told me that this hotel only rents by the week and not the day . I was never informed through email or phone until I arrived . I was so angry and dissatisfied with the service I will never go there again.
No room at the Inn When I got there I was told the only rent weekly room. Why did they not tell me this when I call and told them I would be checking in late.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.