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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad motel. Bad beds Don't stay here
THE BUM HOTEL STAY The exterior of the building was pretty considering it was new, what i didn't understand is how come the person doing the booking had no idea that this hotel was strictly for contractors who are employed mostly on a weekly basis. In other words this isn't your average family type hotel where the beds are changed everyday and the linen refreshed. Your sales people certainly have to be informed about everything about the hotel they are selling not just a commission. I must say I was totally disappointed and ... read more
The bed wasn't big enough for two people the shower curtains where nasty and looked molded.
DO NOT BOOK HERE UNDER ANY CIRCUMSTANCES!!! We booked on hotels.com and arrived at the hotel for a one night stay on our road trip to Florida. We requested a non-smoking room and arrived to find that our room was a smoking room. They claimed that the rooms are cleaned and that they are sprayed to not smell like smoke. It was late, the room had been paid for, and we needed a place to stay so we accepted. Once we went past the door of the "lobby" area (I used quotes because it's actually a small hallway with a roll-up window w... read more
I had 3 children wit me and they wouldnt give me extra towels. Plus the beds were smaller then queen size beds.
You're on your own..might as well be no front desk The room was ok... Stay was ruined by lack of availability of front desk, no laundry delivery, and overall lack of any hospitality. There were no bad attitudes or anything...just nobody there. And the halls smell like smoke.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Very disappointed! First, no one at desk to check in. Waited at least 10 minutes even trying to call for help and we were not the only ones waiting to be helped. Then found out one of the employees was outside the door smoking and not concerned at all! When the girl showed up to check us in, no apology, and hardly spoke to us other than check in questions. Got to the "non-smoking" room and the shower curtain and towels smelled of smoke, not to mention hair in the sink! Will not go back!
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Fire alarm went off at least four times, once very early in the morning. Floors noticeable very dirty.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.