This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Front desk clerk was very rude from the moment I walkes thru the door. She was saying "wht do u want now" to another guest. My room never got cleaned and when I asked why she replied " I told u we only clean once a week"smh I was there for only two days. They dont have ice machines or continental breakfast. I would advise anyone thinking of staying here to keep searching for another hotel... This place is the worst ive ever stayed....
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Terrible!!!!!! Front desk clerk was rude. She said " what do u wantx when I approached the front desk. Our room never got cleaned (no one told us they do it once a wk) Toilet kept running all night. If I knew these things I would've patronized another hotel. Don't stay here....
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
It was like staying at a halfway house On the surface, the hotel seemed to be nice enough for a short business trip out of town. The initial interaction with the staff was pleasant. However upon entering the room - despite its cleanliness - resembled a college dorm room. The single full size bed, a two burner stove and a bathroom that looked like someone's spare bath of small home was a turnoff. The 27" inch TV and the antiquated air conditioner/heater gave the aesthetic of your less than favorable memories from college. In... read more
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Nice hotel horrible staff My experience at the hotel with the customer service at the front desk was horrible she treated me like I was not even standing in front of her I would not recommend anyone go there staff is not polite or has no custom Service skills
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Not a nice place The staff was rude
Couldn't even get an extra pillow
The weather was 37 degrees outside and the room heat wasn't working I called the front desk , and was told to let it warm up for a min. I had both of my kids with me and it had yet not heated up the room . I was very upset and unsatisfied .
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 731 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.