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Extended Stay America Select Suites - Mobile - I-65
- Hotels
- Mobile, AL
About this business
Location details
1350 W I-65 Service Rd S, Mobile, AL, 36609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had 3 children wit me and they wouldnt give me extra towels. Plus the beds were smaller then queen size beds.
You're on your own..might as well be no front desk The room was ok... Stay was ruined by lack of availability of front desk, no laundry delivery, and overall lack of any hospitality. There were no bad attitudes or anything...just nobody there. And the halls smell like smoke.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Very disappointed! First, no one at desk to check in. Waited at least 10 minutes even trying to call for help and we were not the only ones waiting to be helped. Then found out one of the employees was outside the door smoking and not concerned at all! When the girl showed up to check us in, no apology, and hardly spoke to us other than check in questions. Got to the "non-smoking" room and the shower curtain and towels smelled of smoke, not to mention hair in the sink! Will not go back!
Business response:
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
Fire alarm went off at least four times, once very early in the morning. Floors noticeable very dirty.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
Terrible Front desk clerk was very rude from the moment I walkes thru the door. She was saying "wht do u want now" to another guest. My room never got cleaned and when I asked why she replied " I told u we only clean once a week"smh I was there for only two days. They dont have ice machines or continental breakfast. I would advise anyone thinking of staying here to keep searching for another hotel... This place is the worst ive ever stayed....
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Terrible!!!!!! Front desk clerk was rude. She said " what do u wantx when I approached the front desk. Our room never got cleaned (no one told us they do it once a wk) Toilet kept running all night. If I knew these things I would've patronized another hotel. Don't stay here....
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
It was like staying at a halfway house On the surface, the hotel seemed to be nice enough for a short business trip out of town. The initial interaction with the staff was pleasant. However upon entering the room - despite its cleanliness - resembled a college dorm room. The single full size bed, a two burner stove and a bathroom that looked like someone's spare bath of small home was a turnoff. The 27" inch TV and the antiquated air conditioner/heater gave the aesthetic of your less than favorable memories from college. In... read more
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Nice hotel horrible staff My experience at the hotel with the customer service at the front desk was horrible she treated me like I was not even standing in front of her I would not recommend anyone go there staff is not polite or has no custom Service skills
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Frequently asked questions about Extended Stay America Select Suites - Mobile - I-65
How is Extended Stay America Select Suites - Mobile - I-65 rated?
Extended Stay America Select Suites - Mobile - I-65 has a 3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Mobile - I-65 open?
Extended Stay America Select Suites - Mobile - I-65 is open now. It will close tomorrow at 12:00 a.m.