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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok
Needs work on friendliness It was ok. The front desk could have been more friendly. Other than that the stay was ok. The room was clean and ok for a one night stay.
Business response:
Dear Guest, Thank you for choosing us. We're glad you found the room clean and suitable for your one-night stay. However, we appreciate your feedback and apologize for any shortfall in friendliness encountered at the front desk. Ensuring a warm and welcoming atmosphere is essential; we'll address this issue with our team. We hope to provide you with a more positive experience in the future.Sincerely,Hotel Management
Average hotel
Business response:
Dear Brandon, Thank you for sharing your feedback with us. We appreciate your perspective and regret if your experience with us was anything less than satisfactory. We continually strive to enhance our guests' experiences and appreciate your input as it helps us identify areas for improvement. We hope to meet your expectations better and provide a more enjoyable stay. Thank you for choosing us.Sincerely,Hotel Management
Ok
Business response:
Dear FU, Thank you for your feedback about your recent stay at Extended Stay America. We appreciate your comments and are pleased to hear that you found your stay satisfactory. Our team is committed to ensuring a pleasant experience for all our guests. If there is anything more we can do to improve your next visit, please let us know. We look forward to welcoming you back for another enjoyable stay soon.Sincerely,Hotel Management
Go somewhere else Check in was fine but was frustrated to find out that even though I paid for our room in full, it was first come first serve after 6pm, and we arrived at 9pm. “Lucky for you we have one room left.” It was absolutely disgusting. The carpets have never been cleaned, sheets felt less than hand washed. Everything was stained and there was a cigar under the bed. Do not recommend…even for an hour.
Run down. Smells of pet urine and smoke profound.
Business response:
Dear Sheila, Thank you for staying with us and informing us about the odor issues. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Additionally, cleanliness is paramount to us. Therefore, we are taking immediate steps to address the issues you've raised with our housekeeping teams to ensure a pleasant experience for all our guests. Furthermore, we are continually working towards improving our property to ensure our property meets ou... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,064 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.