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Extended Stay America Select Suites - Nashville - Airport
- Hotels
- Nashville, TN
About this business
Location details
2525 Elm Hill Pike, Nashville, TN, 37214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs work on friendliness It was ok. The front desk could have been more friendly. Other than that the stay was ok. The room was clean and ok for a one night stay.
Business response:
Dear Guest, Thank you for choosing us. We're glad you found the room clean and suitable for your one-night stay. However, we appreciate your feedback and apologize for any shortfall in friendliness encountered at the front desk. Ensuring a warm and welcoming atmosphere is essential; we'll address this issue with our team. We hope to provide you with a more positive experience in the future.Sincerely,Hotel Management
Average hotel
Business response:
Dear Brandon, Thank you for sharing your feedback with us. We appreciate your perspective and regret if your experience with us was anything less than satisfactory. We continually strive to enhance our guests' experiences and appreciate your input as it helps us identify areas for improvement. We hope to meet your expectations better and provide a more enjoyable stay. Thank you for choosing us.Sincerely,Hotel Management
Ok
Business response:
Dear FU, Thank you for your feedback about your recent stay at Extended Stay America. We appreciate your comments and are pleased to hear that you found your stay satisfactory. Our team is committed to ensuring a pleasant experience for all our guests. If there is anything more we can do to improve your next visit, please let us know. We look forward to welcoming you back for another enjoyable stay soon.Sincerely,Hotel Management
I had to change rooms due to the sheets being bloody. But the lady at the counter switched my room at no charge. The furniture needs to be updated. The chest of drawers had drawers missing. There was paint missing on the walls. In order to get extra towels, you have to use the first ones then they'll give you one set. But only if they have any available. My business trip was 4 days. If i wanted to cook something, i had to purchase cookware for $40 and the dinnerware was $30.
Business response:
Dear Regina, Thank you for staying with us during your business trip. We are glad that you had a pleasant stay overall. However, it is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Thank you for choosing us and taking the... read more
Run down. Smells of pet urine and smoke profound.
Business response:
Dear Sheila, Thank you for staying with us and informing us about the odor issues. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Additionally, cleanliness is paramount to us. Therefore, we are taking immediate steps to address the issues you've raised with our housekeeping teams to ensure a pleasant experience for all our guests. Furthermore, we are continually working towards improving our property to ensure our property meets ou... read more
Frequently asked questions about Extended Stay America Select Suites - Nashville - Airport
How is Extended Stay America Select Suites - Nashville - Airport rated?
Extended Stay America Select Suites - Nashville - Airport has a 2.8 star rating with 2,086 reviews.
When is Extended Stay America Select Suites - Nashville - Airport open?
Extended Stay America Select Suites - Nashville - Airport is open now. It will close tomorrow at 12:00 a.m.