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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for reviewing your stay with us. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!
Business response:
What a wonderful rating, Enoc! We are more than ecstatic to see that you enjoyed your stay with us and that our accommodations were able to meet your needs! Thank you so much for choosing WoodSpring Suites!
Business response:
Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
Parking and being dog friendly,also located in a ideal spot
Business response:
Thank you for reviewing your stay with us. We hope your overall stay met your needs and that you'll come again to see our improvements.
Business response:
Thank you so much for the good rating! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
The bed was basically a piece of cardboard. The WiFi was horrible and basically didn’t work. They don’t give you any extra blankets without a fee and the blanket on the bed was paper thin. Definitely no frills. Was acceptable but needs a lot of work.
Business response:
Thank you for taking the time to review our hotel. It is so disappointing to see that we did not exceed your expectations because of the discomfort of the bed. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
WoodSpring Stay I found the location near many advantage points for dinning and shopping. For a non-smoking room the blanket had cigarette burn mark in it. Burner drip pans were badly soiled. Room was dusty. Side of refrigerator had food particles on it that I had to wipe down. Experienced roaches in room 207. Cable was sketchy at times. One of the two lighfs in the bathroom was burnt out. There is a dent in the exteior side of the bathroom door. Also, there is a small divot in the bathroom wall next to the bed. Carpet needs... read more
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the pest sightings, maintenance issues and lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, ... read more
Not very pleased There was dog poop in the hall way near our room and it stayed there for 3 days. Probably still there honestly. We checked out yesterday and housekeeping had not bothered to clean it up nor did the dogowner. They have stove tops in the rooms but you have to pay to use pots and pans. I have never had a motel charge to use cooking utensils before. If you want clean towels they tell you that you have to pay a fee. That is rediculous. Wont be staying here again thats for sure.
Business response:
Thank you for your review, Melissa. We are so sorry for the issues with cleanliness, and that you were not aware of our unique amenities. We allow our guests to customize their experience and only pay for the items that they need or want to use to keep our rates low and affordable. We are so sorry if this felt like an inconvenience, but we will use your feedback to help us maximize the experience for all our future guests.
Awful, rude. customer service. Management had no control of obnoxious guests
Business response:
Thank you so much for taking the time to review your stay at our hotel. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,331 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.