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Extended Stay America Select Suites - Odessa
- Hotels
- Odessa, TX
About this business
Location details
3031 E Business Loop 20, Odessa, TX, 79761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Miguel,Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.We have processed a refund for your stay, and we recommend contacting Expedia to ensure you receive the funds. We appreciate your input and hope to learn from your experience to improve for future guests.Thank you for bringing this to our attention.Sincerely,AnuGeneral ManagerExtended Stay America, Odessa.
Very unsafe, tub was full of mold and the ac didn This was the worst hotel experience I have ever had. The first room had mold in the bottom of the tub. I have never requested to change rooms but did and was met with an argument that it wasn't mold and was fine. Finally he moved me to a different room and that room the AC didn't have knobs to change the temperature or the fan speed they had both been broken off. The last stray was being propositioned for money on 3 occasions by 3 different people when trying the get to my ca... read more
Business response:
Dear Ashley, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback with us; we look forward to regaining your trust the next time you are in the area.Sincerely,Hotel Management
Worst hotel
Business response:
Dear Marallys, Thank you for being our guest and sharing your feedback. We sincerely apologize that your stay did not meet your expectations. Providing an exceptional experience for every guest is our priority, and we regret that we fell short this time. We would appreciate the opportunity to make it right and offer you the quality hospitality you deserve on a future visit. Thank you again for your valuable input. Sincerely,Hotel Management
Roaches There were roaches all over the room so we did not stay there. I haven’t been given a refund yet. Awful experience.
Business response:
Dear Hinch,I’ve already informed you that your refund was processed on August 19, 2024, and you need to contact Expedia directly. If you truly want your refund, stop blaming our small business and contact Expedia immediately. We’ve done everything on our end.General Manager,ESA Odessa.
Floor super dirty Bathroom in bad shape
Business response:
Dear MARCOS, Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance problems you experienced with the floor and bathroom. This does not meet our standards, and we will address these concerns with our team immediately to ensure they are resolved. Your feedback is important to us, and we appreciate the opportunity to improve. We hope you will consider staying with us again and allowing us to provide a better experience.Sincerely,Hotel Management
First room assigned had not be addressed by housekeeping…bed unmade and towels kn floor in bar Second room smelled like an ashtray Third rm I killed a cockroach and smelled of smoke
Business response:
Dear Sue,We apologize for the disappointment and discomfort you experienced during your stay. We are committed to maintaining a high standard's, It's regrettable that your stay did not meet expectations.We strive to ensure a comfortable environment for all guests and hope to have the opportunity to improve your experience in the future.
Business response:
Thank you for your recent review, Rogelio. I tried calling to discuss your concerns but couldn’t reach you, so I left a voicemail. Please feel free to contact me at your earliest convenience.
Spend your money somewhere else. There was stains from makeup to actual poop all over the floor furniture and walls. Right from the moment we checked in the front desk guy treated me extremely poor. The sheets were covered in glitter and makeup and we found dead flies everywhere. Immediately when walking in both rooms reaked. One of the rooms drains was completely full of hair and our bathtubs had black mold covering the entire floor of it. The door to the bathrooms were both broken, one not closing unless you slammed it and... read more
Business response:
Dear Guest, Thank you for taking the time to share your valuable comments about your recent visit. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address these issues with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to d... read more
Business response:
We apologize for your experience, Delvin. Please contact us directly to resolve this.
Frequently asked questions about Extended Stay America Select Suites - Odessa
How is Extended Stay America Select Suites - Odessa rated?
Extended Stay America Select Suites - Odessa has a 3.8 star rating with 180 reviews.
When is Extended Stay America Select Suites - Odessa open?
Extended Stay America Select Suites - Odessa is open now. It will close tomorrow at 12:00 a.m.