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Extended Stay America Select Suites - Odessa
- Hotels
- Odessa, TX
About this business
Location details
3031 E Business Loop 20, Odessa, TX, 79761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches There were roaches all over the room so we did not stay there. I haven’t been given a refund yet. Awful experience.
Business response:
Dear Hinch,I’ve already informed you that your refund was processed on August 19, 2024, and you need to contact Expedia directly. If you truly want your refund, stop blaming our small business and contact Expedia immediately. We’ve done everything on our end.General Manager,ESA Odessa.
Floor super dirty Bathroom in bad shape
Business response:
Dear MARCOS, Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance problems you experienced with the floor and bathroom. This does not meet our standards, and we will address these concerns with our team immediately to ensure they are resolved. Your feedback is important to us, and we appreciate the opportunity to improve. We hope you will consider staying with us again and allowing us to provide a better experience.Sincerely,Hotel Management
First room assigned had not be addressed by housekeeping…bed unmade and towels kn floor in bar Second room smelled like an ashtray Third rm I killed a cockroach and smelled of smoke
Business response:
Dear Sue,We apologize for the disappointment and discomfort you experienced during your stay. We are committed to maintaining a high standard's, It's regrettable that your stay did not meet expectations.We strive to ensure a comfortable environment for all guests and hope to have the opportunity to improve your experience in the future.
Business response:
Thank you for your recent review, Rogelio. I tried calling to discuss your concerns but couldn’t reach you, so I left a voicemail. Please feel free to contact me at your earliest convenience.
Spend your money somewhere else. There was stains from makeup to actual poop all over the floor furniture and walls. Right from the moment we checked in the front desk guy treated me extremely poor. The sheets were covered in glitter and makeup and we found dead flies everywhere. Immediately when walking in both rooms reaked. One of the rooms drains was completely full of hair and our bathtubs had black mold covering the entire floor of it. The door to the bathrooms were both broken, one not closing unless you slammed it and... read more
Business response:
Dear Guest, Thank you for taking the time to share your valuable comments about your recent visit. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address these issues with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to d... read more
Business response:
We apologize for your experience, Delvin. Please contact us directly to resolve this.
Business response:
Thank you for your feedback. We are truly sorry for the inconvenience you experienced during your stay. Your experience is not reflective of our usual standards.We recently converted this property and have undergone an extensive renovation. We take pest control very seriously and have a regular service in place to ensure a clean and comfortable environment for all our guests. The issue you encountered was an isolated incident, and we have promptly addressed it with our pest control company to prevent any future occurrences.A... read more
Don't stay here After checking in, we finally found the room. I have a small 3 pound dog in my arms as I walk in to the room. I didn't even have a chance put him down, I walked in and turned on the lights.... cockroaches went running everywhere across the floor.. I turned around immediately and told my boyfriend nope we are not staying here no way in hell. We went to the front desk and my boyfriend told him that we wanted to refund we were not staying there. He tried to upgrade us to a nicer wing, hmmmm. We said if you have ... read more
Business response:
Thank you for your feedback. We are truly sorry for the inconvenience you experienced during your stay. Your experience is not reflective of our usual standards.We recently converted this property and have undergone an extensive renovation. We take pest control very seriously and have a regular service in place to ensure a clean and comfortable environment for all our guests. The issue you encountered was an isolated incident, and we have promptly addressed it with our pest control company to prevent any future occurrences.A... read more
The shower was black and had a lot of hair all in it that had obviously been there for a while the sink inbthe bathroom had what was i guess dirt in it and the floor hadn't been swept in a while ha to wear shoes to walk around. Also people were upstairs banging around all night and people were out in the parking making a lot of racket most of the night. The place is very basic and run down behind the times you can tell the owners dont put any money back into the place. I DO NOT RECOMMEND ANYONE WASTING YOUR TIME OR MONEY. Ju... read more
Business response:
Dear Watson, We deeply apologize for the unsatisfactory experience you encountered during your recent stay. Your feedback regarding cleanliness, noise disturbances, and the overall condition of the property is concerning, and we sincerely regret any inconvenience caused. Please accept our genuine apologies for falling short of your expectations. We are actively addressing these issues with our housekeeping and maintenance teams to ensure improvements in cleanliness and property upkeep. While we understand your reluctance to ... read more
Frequently asked questions about Extended Stay America Select Suites - Odessa
How is Extended Stay America Select Suites - Odessa rated?
Extended Stay America Select Suites - Odessa has a 3.8 star rating with 176 reviews.
When is Extended Stay America Select Suites - Odessa open?
Extended Stay America Select Suites - Odessa is open now. It will close tomorrow at 12:00 a.m.