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Extended Stay America Select Suites - Odessa
- Hotels
- Odessa, TX
About this business
Location details
3031 E Business Loop 20, Odessa, TX, 79761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wonderful Pleasant
Business response:
Paul, your 5-star review brightens our day! We're delighted to hear your experience was nothing short of wonderful. Here's to more memorable stays ahead!
Great place The clerk was extremely helpful and friendly. The room was very nice and economical. This is my go to place.
Business response:
"Michelle, your glowing 10-star review warms our hearts! We're delighted you found our staff helpful, enjoyed your stay, and consider us your go-to place. Can't wait to welcome you back!"
Business response:
Thank you, Daniel, for choosing us through Hotels.com and for the fantastic 5-star review! We're glad to have made your stay memorable. See you next time!
Business response:
Thank you so much, Brandon! We're delighted to hear you had a 5-star stay with us, at our newly renovated property. Looking forward to welcoming you back soon!
Great checking service, clean room
Business response:
Harley, we're honored to have exceeded your expectations. See you again soon!
1 staff member was nice but they did not do anything about the guests playing loud music and getting drunk (in the patio). The more the guests drank the louder they got, they even started to fight each other. Will never return again, Do not stay here if you actually want to sleep.
Business response:
Dear Guest, The situation you described regarding the noise disturbances you experienced is very disappointing to hear. We are very sorry you were not able to have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. We will share this with our team. Thank you for your feedback. We look forward to seeing you again. Sincerely, Hotel Management
No idea. They canceled the stay in the morning. Claiming guests had extended their stay so there was no room. I had to find alternative hotels upon arriving. Not planning to book through expedia or extended stay ever again.
Business response:
Dear Guest, We sincerely regret the disruption to your travel plans caused by the last-minute change to your reservation. We understand how frustrating it must have been to arrive and need to secure another hotel on short notice. While this situation is not representative of the experience we aim to provide, we genuinely appreciate you sharing your perspective. Your feedback has been shared with our team to help enhance coordination for future guests. Your feedback is valuable to us, and we hope to have the chance to show yo... read more
This is a budget emergency place to stay type of property. It looks like a jail - an all painted concrete courtyard with all the paint peeling - same with stairs and walkways. Room wood floor had soft spots that sink when you walk but while the tile floor was solid it was dirty grout , multi colors and sloppy caulking to hold pieces together. It’s right next to a freeway ramp that is loud all night . Positives? Shower was warm and drained … that’s about it.
Business response:
Hello Warren, Our property is designed as a budget-friendly option mainly for long-term and emergency stays, and we always strive to provide a clean, comfortable, and safe environment for all our guests. Your comments regarding maintenance and cleanliness have been shared with our team, and we will make sure to review and address these areas promptly. We also appreciate your note about the shower and are glad that aspect met your satisfaction. We value every guest’s input as it helps us improve and provide a better experienc... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry to hear that your recent stay did not meet your expectations. This is certainly not the experience we aim to provide our guests. If you don’t mind, we’d greatly appreciate it if you could share a few more details about what went wrong so we can address the issue and make the necessary improvements. Your comments are very valuable to us. We hope you’ll consider giving us another opportunity in the future to provide you with a much better experience.
Frequently asked questions about Extended Stay America Select Suites - Odessa
How is Extended Stay America Select Suites - Odessa rated?
Extended Stay America Select Suites - Odessa has a 3.8 star rating with 176 reviews.
When is Extended Stay America Select Suites - Odessa open?
Extended Stay America Select Suites - Odessa is open now. It will close tomorrow at 12:00 a.m.