This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Odessa
- Hotels
- Odessa, TX
About this business
Location details
3031 E Business Loop 20, Odessa, TX, 79761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches and a lot of noise
Business response:
Hello Rochelle,Thank you for taking the time to leave your feedback. We're truly sorry to hear about the issues you encountered during your stay. We take cleanliness and guest comfort very seriously, so we're disappointed to hear about the roaches and noise concerns.We will be investigating both matters immediately. Our housekeeping team has been notified, and we'll be doing a thorough inspection to ensure everything is up to our high standards. As for the noise, we will look into possible solutions to minimize disturbances ... read more
Sketch
Business response:
Dear Tate,We are sorry to hear that your experience was not what you expected. Our guests' comfort and peace of mind are priorities, and we regret that your stay did not reflect that. Please know that we take your feedback seriously and will address it with our team as we continue working to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Do not stay here
Crazy scary people all around the hotel room. And the hotel and parking lot. Didn't fell safe
Business response:
Dear DavidThank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
The second worst hotel room I've ever experienced. The person above us was apparently remodelling his room until 2 in the morning. Ive no other explanation for the noises coming from our ceiling. I had to reset the circuit breaker and the over current device for the AC unit. The toilet was brand new but kept cycling every few minutes. Turns out the installer left a rubber band on the flapper and it wouldnt seal (sticker on the toilet tank mentioned said rubber band and that it must be removed prior to use). The window cutain... read more
Business response:
Dear James, Thank you for your feedback. We’re truly sorry to hear that your stay did not meet expectations and for the disturbances and maintenance issues you encountered. Rest assured, we are actively addressing the noise concerns, checking fixtures, and reinforcing cleaning protocols to ensure a comfortable environment for our guests. Your experience is not reflective of our usual standards, and we appreciate your feedback as we work to improve. We hope to welcome you back for a much better experience.Sincerely,Hotel Mana... read more
Business response:
Dear Miguel,Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.We have processed a refund for your stay, and we recommend contacting Expedia to ensure you receive the funds. We appreciate your input and hope to learn from your experience to improve for future guests.Thank you for bringing this to our attention.Sincerely,AnuGeneral ManagerExtended Stay America, Odessa.
Very unsafe, tub was full of mold and the ac didn This was the worst hotel experience I have ever had. The first room had mold in the bottom of the tub. I have never requested to change rooms but did and was met with an argument that it wasn't mold and was fine. Finally he moved me to a different room and that room the AC didn't have knobs to change the temperature or the fan speed they had both been broken off. The last stray was being propositioned for money on 3 occasions by 3 different people when trying the get to my ca... read more
Business response:
Dear Ashley, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback with us; we look forward to regaining your trust the next time you are in the area.Sincerely,Hotel Management
Worst hotel
Business response:
Dear Marallys, Thank you for being our guest and sharing your feedback. We sincerely apologize that your stay did not meet your expectations. Providing an exceptional experience for every guest is our priority, and we regret that we fell short this time. We would appreciate the opportunity to make it right and offer you the quality hospitality you deserve on a future visit. Thank you again for your valuable input. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Odessa
How is Extended Stay America Select Suites - Odessa rated?
Extended Stay America Select Suites - Odessa has a 3.8 star rating with 176 reviews.
When is Extended Stay America Select Suites - Odessa open?
Extended Stay America Select Suites - Odessa is open now. It will close tomorrow at 12:00 a.m.