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Extended Stay America Select Suites - Odessa
- Hotels
- Odessa, TX
About this business
Location details
3031 E Business Loop 20, Odessa, TX, 79761, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn't stay here again. The beds are horrible and the rooms stay hot. We had to go buy fans to help cool the rooms.
Very loud music played until 1am a party was outside of my door
This motel was dirty and in a sketchy area. The room had new TVs, but the remote didn't work. The floor in the bathroom was disgustingly dirty. We did not stay the entire night, but opted to continue travelling after a brief nap, rather than a good night's sleep. I would never stay here again.
Business response:
Dear Guest,We're sorry your visit was impacted by concerns with cleanliness, maintenance, and the surrounding area. It's disappointing to know the condition of the bathroom and the issue with the remote control made your stay uncomfortable. While we're glad you were able to get some rest, we regret that you felt the need to leave early. Your feedback will be shared with our team so we can address these concerns more thoroughly. We greatly appreciate your observations and concerns. We hope you will consider giving us a second... read more
Horrible hotel service and beds Horrible hard beds. All the same according to front help. Also house keeping or cleaners rudely came in on 2 occasions at 3pm when I yelled out sleeping (late shifts). I will never stay at this hotel again.
Business response:
Hi William,We're truly sorry to hear about your experience. We understand how important comfort and privacy are, especially when working late shifts. It's unacceptable that housekeeping entered your room despite your request, and we sincerely apologize for the disruption.We're also sorry to hear the bed did not meet your comfort expectations. While our beds are consistent throughout the hotel, we’ll take your feedback into consideration as we evaluate improvements.Thank you for bringing these issues to our attention, we appr... read more
It was clean but the area is bad, would not recommend for a family stay. They tried to break in my car the first night, a lot of prostitution.
Business response:
Dear Vanessa,While we're glad to know the room met your expectations for cleanliness, we're sorry that the surrounding area left you feeling uneasy. Experiences like an attempted break-in and witnessing inappropriate activity are deeply concerning, and we regret that this impacted your time with us. Please know that we take these matters seriously and have a strict policy against illegal activities on and around our premises. Ensuring our guest's safety is our top priority, and we work closely with local law enforcement to m... read more
Everything was ok jst the part that staff constantly knocking on the door and waking me up
Business response:
Hi Miriam,Thank you for your feedback! We’re glad to hear that your overall experience was positive. We sincerely apologize for the interruptions caused by staff knocking on your door. We’ll address this with our team to ensure it doesn’t happen again, as we always aim to respect our guests' privacy and comfort.We hope to welcome you back for a more peaceful stay next time.Best regards,GM, ESA Odessa.
Business response:
Dear Divya,Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Providing our guests with a memorable and comfortable stay is our top priority, and it’s disappointing to learn that we fell short during your visit.We would greatly appreciate it if you could provide us with more specific details about the areas where we could improve. Your insights will help us address any issues and ensure that future guests have a better experience.Please know that we ta... read more
called manager at 3am for loud pounding for hours, tv did not work, phone did not work. manager was very rudewhen asking for a refund
Business response:
Dear Melisa, We sincerely apologize for the disruptions and the issues you encountered during your stay. This is not the experience we want for our guests, and we regret that our response did not meet your expectations. Your feedback is essential, and we will address these concerns with our team to ensure better service in the future. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Odessa
How is Extended Stay America Select Suites - Odessa rated?
Extended Stay America Select Suites - Odessa has a 3.8 star rating with 176 reviews.
When is Extended Stay America Select Suites - Odessa open?
Extended Stay America Select Suites - Odessa is open now. It will close tomorrow at 12:00 a.m.