Extended Stay America Select Suites - Oklahoma City - Norman

Business response:

Dear Guest, We regret that your stay began in a room that did not meet basic expectations for cleanliness and safety. What you described regarding your concern not being handled appropriately is also not the level of service we aim to provide. Your feedback will be reviewed with our team to ensure concerns are addressed respectfully and fairly moving forward. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more comfortable stay. Sincerely, Hotel Managemen... read more

Business response:

Dear Guest, Thank you for sharing your feedback. Experiences that leave guests feeling frustrated are never the outcome we want, and it is disappointing that your interaction with management left such an unfavorable impression. Reservations made through third-party platforms may include policies on billing and refunds that sometimes limit what can be adjusted at the property level. Your comments regarding communication and the handling of your request are important and will be reviewed internally to help our team improve how... read more

Business response:

Dear Guest, We strive to deliver exceptional service consistently; therefore, we apologize for the disappointing experience you had with us. We will work with our entire team to ensure our guests are always treated with courtesy and respect. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. Strong oversight and attentive guidance are important to creating a positive guest experience, and we regret that this was not reflected during your visit. Your comments are being taken seriously and will be shared internally. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more positive experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. Strong oversight and attentive guidance are important to creating a positive guest experience, and we regret that this was not reflected during your visit. Your comments are being taken seriously and will be shared internally. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more positive experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry to hear that your interaction at the front desk did not meet expectations. Providing attentive and supportive service is very important to us, and we regret that your experience fell short. Your comments will be shared with our team to reinforce our commitment to professionalism and guest care. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management