Extended Stay America Select Suites - Oklahoma City - Norman

Business response:

Dear Marcus, We sincerely apologize for the lack of service you experienced during your stay. This does not reflect the level of availability and attentiveness we strive to provide our guests. We are addressing this matter with our team to ensure proper staffing and support are always available. Your concerns are important to us, and we appreciate the opportunity to improve. We hope to serve you better next time. We look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear Juan, Thank you for your feedback regarding the noise concerns you had during your time with us. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Sara, Thank you for taking the time to share your review following your recent stay. Your feedback serves as a valuable tool in our commitment to ongoing monitoring and enhancement of the guest experience as we are continually dedicated to refining our guests' experiences. We hope to welcome you back for an even more exceptional stay in the near future. Thank you for helping us become better.Sincerely,Hotel Management 

Business response:

Dear Faafetai, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management