Extended Stay America Select Suites - Oklahoma City - Norman

Business response:

Dear Benjamin, Thank you for posting your feedback about Extended Stay America and sharing it with fellow travelers. It is nice to read that you thoroughly enjoyed the comforts and the calmness of our accommodations. We are glad to know that you found our hotel to be clean and spotless. It’s our top priority to ensure our guests feel comfortable and taken care of during their stay with us. Thank you again for taking the time to write about your stay. We look forward to your return visit.Sincerely,Hotel Management 

Business response:

Dear Krystale, We genuinely value your positive feedback on our staff and room, and we are grateful to have had you as our guest. However, we're sorry for any discomfort you experienced due to the weather. Your comfort is essential to us, and we work hard to keep our property as comfortable as possible. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management 

Business response:

Dear Mike, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. We look forward to welcoming you back soon!Sincerely,Hotel Management