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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Restless night We called to let the hotel know we would be arriving late night. We waited 20 minutes for someone to check us in, then another 25 minutes before we were able to get into our room, which gave us 4 hours before we had to be at an event the next morning. The bed was a full size and on a metal frame that squeaked horribly everytime we moved. Very restless night, we will not stay at this franchise again.
Business response:
Dear Tracy, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Also, we regret that the bed in your room was not very comfortable. We know this was an inconvenience, and we will look into this. Thank you for letting us know. We hope you give us another opportunity to serve you in the future.Sincerely,... read more
Good
Business response:
Dear Gabriela, Thank you for your positive feedback! We’re pleased to hear you had a good experience at Extended Stay America. We look forward to welcoming you back.Sincerely,Hotel Management
It was quiet easy access to nearby places on the negative side the TV in the room wouldn't work it would come on but could not change channels even manually with the buttons on the TV the front desk shuts down on the evening and there's nobody there to help you with your issues I called customer service to try to get help with the TV and they told me I would have to wait till the next morning until there was staff available
Business response:
Dear Kyle, We appreciate you taking the time to provide us with our feedback. We are delighted that you enjoyed the convenience of our location. However, we sincerely apologize for the inconvenience caused by the television issue in your room. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticip... read more
Would not let me check in because my girlfriend didn't have her ID with her. I need to get a refund for my payment.
Business response:
Dear Jim, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,031 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.