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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not live up to prior reviews. I expected a clean and comfortable hotel with limited amenities. It was clean, but it was a very unpleasant place to stay. Furnishings in the room were sparse and the bed was uncomfortable. The sheets, blanket, and towels were thin, worn, and stained. No hand towels were provided. The soap and shampoo were the cheapest off-brands available, and the soap bar broke into about 10 pieces when I unwrapped it. There was no hairdryer. Although it was billed as a studio and it had a small kitchenett... read more
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Highway horror Room was fair at best. The shower didn't have a shower curtain. room was on the highway side of the hotel....loudest, noisiest room I ever stayed in. Thought I was on the highway. Would have asked for another room but the front desk closes at 10:00 PM. Just packed my bags and went and found another hotel.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. We wish you the best.
Business response:
I am very sorry we couldn't accommodate your needs. Thank you for taking the time to leave us a review, we really appreciate it!
Business response:
I apologize that your stay with us did not meet your expectations. We strive to provide every guest with a great experience and apologize this did not happen in your case.
We were disappointed because I had requested nonsmoking room and the hotel was a smoking hotel. We ended up at the same hotel in Oklahoma City it was a good stay once we got to our room 2 hours later. Both hotel clerks were very friendly and helpful.
Business response:
We apologize we didn't have a non smoking room available for you. We are glad you encountered our friendly staff during your stay. Thank you for sharing your experience with us.
Don't stay here! This room was not what we were expecting. The bed was like sleeping on a rock, there were two pillows both of which were flat. There was no one there in the evening to answer any guest questions. Not even a mini coffee pot in the room. We could have stayed at a motel 6 for less and better!
Business response:
We apologize for not explaining our hotel to you more accurately while you were making your reservation. Thank you for letting us know your experience so we know where to improve.
Close to interstate Not very nice hotel clean but very dated wouldn't want to stay there again
Business response:
We apologize for the negative experience you encountered during your stay with us. We wish you the best.
My stay at value hotel wasn't comfortable....the bed wasn't comfortable at all....my TV was static.... the customer service was in training so she had to do everything over again...so there you go!!!
Business response:
Thank you for your feedback.We talk all feedback seriously. It will help us provide a better customer experience as we continue to grow and mold our company. We apologize for any inconveniences you experienced during your stay with us. We wish you the best.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,026 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.