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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is located next to a busy highway. The bathroom wasn't cleaned very well. The bed wasn't very comfortable. You can hear the traffic from the highway from inside the room.
Worst experience ever. Will never stay there again. Service was horrible and I could here the neighbors like if they were in my room
Exhausted Was on the top floor. Elevator was broke. So had to walk up 4 flights..Was tired after working all day..Got to the top an my key wouldn't work so had to go back down the stairs to the office. Which was lined with ppl. Waited in line.. The lady at the front desk was rude.. She said they had a new key system installed.. An said to keep the old key along with the new one. I didn't quite understand what she meant, So i asked her. She said I ALREADY told you... Anyways got my new key, climbed 4 flights again. Got to my ... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rachael Teague General Manager
Business response:
Thank you for rating our hotel.
Too much "traffic" means you can't date and stay h The experience during the month I stayed at Value Place was up and down. Some of the staff was pleasant, others were completely rude. One night I worked (a bartender) until around 3am and my key card wasn't working to let me in to my room. I used the downstairs phone to page the night clerk and they answered and told me someone was on the way. 30 minutes later when no one had arrived I called again. The clerk assured me she was coming, however another 20 minutes passed with ... read more
Business response:
We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.
Check your credit card bill after you stay here. We chose to stay here for the convenient location. The price was very affordable which was a nice bonus, or so we thought. The rooms are a nice size but the beds are not very comfortable. One of the beds had some sort of sauce spilled on the sheets so they have obviously not been changed. Most importantly, I just checked my credit card bill and they charged $49.67 over the amount I had already paid to book the room with hotels.com.
Business response:
The Value Place team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Unorganized Unfortunately, I had an unpleasant experience at this hotel. I waited about an hour to be checked into my room. The hotel staff was having difficulties finding clean rooms to place people in as well as with assigning room keys. Once I was checked in, the room was clean however, the bed was extremely uncomfortable and the pillows felt like bricks. I will not be staying here again.
Business response:
We apologize for failing to provide you with a wonderful stay. We will be utilizing your feed back to work towards improving our location. Our goal is to provide our guest with an exceptional stay but it seems we have come up short. Thank you for your feedback and we wish you well on your future travels.
Very Weird Staff not there at night so good luck checking in if you get there at night. Staff not there in the morning at 9:30 AM when we tried to check out. I had to leave key cards in the room and lock the door. Then had to call to to let them know. Very strange.
Business response:
Thank you for sharing your experience with us. Since we are an extended stay hotel, we don't have a 24-hour front desk person. We apologize for any inconveniences you experienced during your time at Value Place. We hope you will reconsider staying with us again in the future.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,026 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.