This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So basic This was literally the most bare bones, basic hotel that I have ever stayed in. I was surprised that we didn’t have to use a communal bathroom in the hallway. That was how basic the room felt. The good news was that it was clean.
Business response:
Our mission at Woodspring Suites is to give the cleanest room at an affordable price. We don't have a lot of amenities. I apologize that we didn't have what you needed.
Not so “suite” Very clean room. BUT— No coffee maker. No kitchen utensils, pots, and pans. No plates, glasses, silverware, and eating utensils. Although, rooms have a fridge, 2 electric burner tops, and no hair dryer. Towels are rough, hard, and short length. No hand towels, just bath and wash cloth. Pillows are very flat.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our hotel did not provide you with the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for extended stay guests and options to add additional amenities, like cookware, to their rooms. This allows us to provide the best value possible for our guests so tha... read more
Business response:
Dear Yvette, I am sorry that you felt your visit was only worth rating us a 2. If you give us another chance I am sure we can provide you with the same great service that our other guest have come to know and love. Sincerely Kristi Basinger WoodSpring Hotels
Avoid this hotel! It's the cheapest for a reason. Everything about my stay at this hotel was disappointing. When I showed up to the hotel they had cancelled my reservation and I had to convince them to fix it. My mother had decided to come with me at the last minute and they would not help us to get in to a room with two beds so I had to share a bed with my mother. The "well stocked room with kitchenette" did not include any dishes, pots, pans or anything you would need to cook a meal. I found and killed 2 cockroaches in my ... read more
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
roaches I didn't think that was the problem
Business response:
I apologize that you did not have a great stay. If you give us another chance, I am positive that we can exceed your expectations.
dirty not clean,,open food on table from previous guest,, clipped toes nails on bed,hair on folded towels on tub
Business response:
I am truly sorry that your stay did not meet your expectations. If you will give us another chance, I am positive your stay will be great.
Do not stay here! the first room I had was dirty (including the sheets) and had FLEAS. The second room was better, but still had several really dirty places. No hair dryers, no tissues, no light by the bed. Overall, UGH! Better than sleeping in my car, but not by much.
Business response:
I am truly sorry that your stay did not meet your expectations. If you give us another chance, I know you will have a great stay.
Business response:
I'm sorry you did not enjoy your stay with us.
Not as advertised The room was advertised as having a coffee pot, it did not and when I asked they said I could have for a fee of $29.95 (I could have bought one cheaper at WalMart). There is an extra fee for clean towels daily. The room was not very clean and the metal bedframe was bent upwards in the middle which was very uncomfortable. I would not recommend as the photos were obviously not from the location we stayed at.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,026 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.