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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average This hotel is average by most standards, the bed is small and very worn. It was clean but smelled. The noise level of people arguing and kids and door slamming was terrible and the trains at least 4 that night was loud!
Business response:
I'm so sorry to hear that you had a disappointing stay and I apologize for the inconvenience you experienced. Best wishes in your future travels.
This place is so cheap to its guest that there are no comforts available. The floors are vinyl (carpet), no night lamp, 2 cheap towels that were very thin and even the remote control wouldn't work even after we were given a copied piece of paper that tells you how to reprogram the remote. I had to wait to get checked because it was supposed to be after hours (this was 6:00 on a Saturday evening) and had to dial on their house phone so as to let someone know I was there. This was a total of 20 minutes of waiting to get checke... read more
Business response:
I am so sorry to hear about your experiences and impressions of our hotel. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
Won't return to this hotel.. Horrible, apparently we were put in a smoking room.. We do not smoke, the hallway smelled like an old bar. The bed was to hard to sleep on.
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve.
Beware if you stay here. BEWARE My Truck was stolen from this hotel they do not have adequate security cameras. My Truck was a 2002 Ford F-450 with a 16' flatbed They are targeting Hot Shot or Work Trucks in this area. I was told mine was the 4th Truck stolen.It was recovered in OKC after being used in another crime, unfortunately I feel that it is totaled.I am working with Norman and OKC Police to try to bring these people to justice. They stole everything out of my truck CB, Garmin, Dash Camera and my Radio, Chains, Ratche... read more
Business response:
I'm so sorry to hear about this. We will certainly use your experience and feedback to help us improve and we wish you well in the resolution of this situation.
I had to wait to check in. They told me it’s not a 24 hotel. The room was dirty.
Business response:
I'm so sorry to hear about your wait to check in and apologize for the inconvenience.
Check-in was unusual, in that they required all of our drivers licenses and made copies. I asked what would be done with the info, the desk clerk told me they store it somewhere for 8 years due to being within 100 ft of a school. We had roaches in our room, not lots and lots but enough to be a concern. Rooms were pretty austere. for the money.
Business response:
I apologize that there was an issue with your room. I will get this corrected today and will gladly move you to a different room. Please let the office know.
You get what you pay for Terrible hallways smelled like cig. Towels had hair on them. You can hear the people above you walk all around the room. Beds very small and hard.
Business response:
I apologize that your stay was not up to our standards. We hope you will give our hotel another chance.
This is a "suite" hotel. Although there was a stovetop, microwave and refrigerator in room, there were no utensils, cookware, not even a plastic cup available in the bathroom. People don't travel with cookware and glassware. We stayed there for four days and the room was never serviced and towels were never replaced. Very disappointed
Business response:
Thank you for your review. We value your feedback and are sorry to hear that you did not find the amenities you expected. We know most hotels provide daily cleaning, room service, toiletries and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer guests the option to add additional amenities, like cookware, a coffee pot, more frequent housekeeping, etc. to their rooms. This allows us to offer the most affordable rates and the best value possible fo... read more
Fire alarm going off all houres. Hard to get good rest. Beds very uncomfortable and the night staff very rude and disrespectful to paying customers..never agin.
Business response:
I apologize that your stay was not up to standard. I will look into the issues you experienced to make sure they do not happen again.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 1,026 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.