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Extended Stay America Select Suites - Oklahoma City - Norman
- Hotels
- Norman, OK
About this business
Location details
5401 Huettner Dr., Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check-in was unusual, in that they required all of our drivers licenses and made copies. I asked what would be done with the info, the desk clerk told me they store it somewhere for 8 years due to being within 100 ft of a school. We had roaches in our room, not lots and lots but enough to be a concern. Rooms were pretty austere. for the money.
Business response:
I apologize that there was an issue with your room. I will get this corrected today and will gladly move you to a different room. Please let the office know.
You get what you pay for Terrible hallways smelled like cig. Towels had hair on them. You can hear the people above you walk all around the room. Beds very small and hard.
Business response:
I apologize that your stay was not up to our standards. We hope you will give our hotel another chance.
This is a "suite" hotel. Although there was a stovetop, microwave and refrigerator in room, there were no utensils, cookware, not even a plastic cup available in the bathroom. People don't travel with cookware and glassware. We stayed there for four days and the room was never serviced and towels were never replaced. Very disappointed
Business response:
Thank you for your review. We value your feedback and are sorry to hear that you did not find the amenities you expected. We know most hotels provide daily cleaning, room service, toiletries and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer guests the option to add additional amenities, like cookware, a coffee pot, more frequent housekeeping, etc. to their rooms. This allows us to offer the most affordable rates and the best value possible fo... read more
Fire alarm going off all houres. Hard to get good rest. Beds very uncomfortable and the night staff very rude and disrespectful to paying customers..never agin.
Business response:
I apologize that your stay was not up to standard. I will look into the issues you experienced to make sure they do not happen again.
So basic This was literally the most bare bones, basic hotel that I have ever stayed in. I was surprised that we didn’t have to use a communal bathroom in the hallway. That was how basic the room felt. The good news was that it was clean.
Business response:
Our mission at Woodspring Suites is to give the cleanest room at an affordable price. We don't have a lot of amenities. I apologize that we didn't have what you needed.
Not so “suite” Very clean room. BUT— No coffee maker. No kitchen utensils, pots, and pans. No plates, glasses, silverware, and eating utensils. Although, rooms have a fridge, 2 electric burner tops, and no hair dryer. Towels are rough, hard, and short length. No hand towels, just bath and wash cloth. Pillows are very flat.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our hotel did not provide you with the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we offer bi-weekly housekeeping for extended stay guests and options to add additional amenities, like cookware, to their rooms. This allows us to provide the best value possible for our guests so tha... read more
Business response:
Dear Yvette, I am sorry that you felt your visit was only worth rating us a 2. If you give us another chance I am sure we can provide you with the same great service that our other guest have come to know and love. Sincerely Kristi Basinger WoodSpring Hotels
Avoid this hotel! It's the cheapest for a reason. Everything about my stay at this hotel was disappointing. When I showed up to the hotel they had cancelled my reservation and I had to convince them to fix it. My mother had decided to come with me at the last minute and they would not help us to get in to a room with two beds so I had to share a bed with my mother. The "well stocked room with kitchenette" did not include any dishes, pots, pans or anything you would need to cook a meal. I found and killed 2 cockroaches in my ... read more
Business response:
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
roaches I didn't think that was the problem
Business response:
I apologize that you did not have a great stay. If you give us another chance, I am positive that we can exceed your expectations.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Norman
How is Extended Stay America Select Suites - Oklahoma City - Norman rated?
Extended Stay America Select Suites - Oklahoma City - Norman has a 3.4 star rating with 998 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Norman open?
Extended Stay America Select Suites - Oklahoma City - Norman is open now. It will close tomorrow at 12:00 a.m.