Extended Stay America Select Suites - Oklahoma City - Norman

Business response:

Dear Andres, It was a pleasure to read your fantastic review about your trip to the city, and also, you felt happy about your time spent here. Our goal is to provide superb hospitality; your compliments for the team mean a lot. However, we are sorry for the breakfast experience and will look into the areas of improvement. On behalf of everyone at Extended Stay America, we invite you and your furry friend to stay with us again!Sincerely,Hotel Management 

Business response:

Dear Artemio, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Erin, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We know a first impression is essential, and your experience is different; please be assured that this will be addressed, and we are grateful for your feedback. We hope to make your next stay a complete success.Sincerely,Hotel Management 

Business response:

Dear William, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management 

Business response:

Dear Lela, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Manageme... read more