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Extended Stay America Select Suites - Oklahoma City - Southeast
- Hotels
- Oklahoma City, OK
About this business
Location details
4112 East I-240 Service Road, Oklahoma City, OK, 73135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again The TV that’s in the room had a different controller for it. The bag kept sliding off the frame and poor customer service skills. There is no way at the front desk when I called HR still took them 20 minutes after waiting in the lobby for 30 minutes for somebody to come assist me
Business response:
Dear Jason, Thank you for your valuable feedback. We extend our sincerest apologies for the extended wait you experienced. Our team takes great pride in delivering exceptional service to our guests, and we deeply regret any inconvenience caused upon your arrival. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We value your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Ma... read more
I didn't stay last night bec they said when I booked the rooms with you . They didn't have the 2 double rooms I requested, at all they had was 1 single room. I called before I went to go check in because it was a late check in. The front desk said they never had the 2 double bed rooms from the beginning. You guy's said they did. Plus they charged me been though I did stay at all. 8 request a refund for my inconvenience. My name is Richard Calhoun
Business response:
Dear Richard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
They charged twice. I had already paid with Expedia but still had to pay more once I got there, so the price displayed is not correct. The staff was rude. They got mad at us for laughing at the elevators accusing us of sneaking people in when we clearly told the front desk how many people we had, along with the reservation with Expedia. One of our rooms didn’t have any type of water pressure to take a shower & the hot water on the sink was a trickle. The beds were dirty, you could literally see the dirt & nasty stains. Do yo... read more
Business response:
Dear Kimberly, We apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the billing discrepancy and your challenges with the staff. This falls short of our service standards, and we're committed to addressing these issues promptly. We understand your frustration with the room conditions, and we're actively working to improve our facilities. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we sugge... read more
The mattress is very thin, and there was a lot of noise from the neighbors.
Business response:
Dear Alfredo, Thank you for staying with us and sharing your candid review. Please accept our sincere apologies for any discomfort you experienced, and we regret that our accommodations fell short of your expectations. We always want our guests to have a relaxing stay and will review our mattress quality. Additionally, we apologize for any noise disturbances from neighboring guests and even more so for failing to resolve this while you were with us. We strive to provide a peaceful environment for all our guests and will work... read more
Never again The room was smaller then I expected, the bed was very uncomfortable, didn't get much sleep, I could hear everything going on around me in the middle of the night, the shower head was away from the wall, there was a hole in the bathroom door, the wall unit kept me up also because it beeped when it would turn on, and I had to flip the breaker on twice for the bathroom lights
Business response:
Dear Paul, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Southeast
How is Extended Stay America Select Suites - Oklahoma City - Southeast rated?
Extended Stay America Select Suites - Oklahoma City - Southeast has a 3.3 star rating with 919 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Southeast open?
Extended Stay America Select Suites - Oklahoma City - Southeast is open now. It will close tomorrow at 12:00 a.m.