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Extended Stay America Select Suites - Oklahoma City - Southeast
- Hotels
- Oklahoma City, OK
About this business
Location details
4112 East I-240 Service Road, Oklahoma City, OK, 73135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do NOT stay here!! The staff when we arrived was very rude! It’s was cold and raining and we arrived 15 minutes early and they very rudely told me that we could NOT check in 15 minutes early! The hot water when we arrived was not hot, my daughter and grand baby had to bathe in like warm water!! My grandson vomited on my bed and I was told that I had to pay $1.52 a day to exchange my bedding AND I needed to wash them first! I will NOT EVER STAY AT WOODSPRING AGAIN AND WOULD NOT RECOMMEND IT TO ANYONE!!
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Mary. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Everyone Here Is Rude And The Manager Over This Location Is Definitely NOT management material, she comes off way too defensive and b*tchy and her facial expressions makes her look unapproachable. Completely unsatisfied with this stay and I'm sad I wasted so much money here! 0 STARS
Business response:
Thank you for taking the time to share your feedback. We are disheartened to see that you did not experience the high-level of service that we are known for and that many of our guests love. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us.
The room was clean but kids ran up and down the halls and outside in the parking lot all night. We were not able to get any sleep. We complained to front office nothing was done. We will not recommend this hotel.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Dale. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
This location was totally unfriendly customer seevice. They have a very small fine print that says does not refund moneys for any reason. The place was disgusting with workers all around doors smoking. When I asked to pay one night and cancel the rest. They would not give me partial refund. General Manager just stood there yelling she didnt have to do anything for me!
Business response:
Thank you for taking the time to rate and review your time with us, David. We sincerely apologize that your experience the high level of service that we are known for. Our team works hard to create an environment that feels like home, and we are so disappointed that this is not what you received. We will make sure that we work with our teams to revisit are standards and training to ensure that this does not happen to any of our future guests. Thank you for allowing us to host you and we wish you all the best in your future t... read more
Business response:
Hello Shaniece. Thank you for taking the time to rate your stay with us. We apologize that you did not enjoy our accommodations. We would love another chance to show you a much better experience the next time your travels bring you this way.
Business response:
Thank you for taking the time to review and rate your stay with us, Brandi. We hate to see the lower rating and are so sorry for any issues that you had wile with us. We are always looking for ways to improve and will use your feedback to help us do just.
The hallways smelled like cigarettes an body odder The room smelled stall there was also some kind of food smell in the hallway. There was mold and rotten wood in the bathroom along with long black hairs all over.
Business response:
Thank you for reviewing your stay with us, Daniel. We are so sorry for the issues that you had with the offensive odors. Once brought to their attention, our team works hard to ensure that these matters are handled efficiently. We are saddened to see that this did not happen for you and will address these concerns with the team for proper resolve. Thank you for letting us know how we are coming across and we wish you the best in your future travels.
Bed was horrible
Business response:
Thank you for taking the time to review our hotel. It is so disappointing to see that we did not exceed your expectations because of the discomfort of the bed. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Southeast
How is Extended Stay America Select Suites - Oklahoma City - Southeast rated?
Extended Stay America Select Suites - Oklahoma City - Southeast has a 3.3 star rating with 919 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Southeast open?
Extended Stay America Select Suites - Oklahoma City - Southeast is open now. It will close tomorrow at 12:00 a.m.