This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Oklahoma City - Southeast
- Hotels
- Oklahoma City, OK
About this business
Location details
4112 East I-240 Service Road, Oklahoma City, OK, 73135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
None of the items you would expect. No soap, shampoo, hangers, luggage rack or shower curtain. Cooking and eating utensils only for sale. $30.00 for a pot and pan. Then what do I do with it as I am a flyer. I will not return as this is NOT business traveler friendly. As the computer was down I won’t even go into the checkin experience. Suffice to say the policy wall was impossible. The front counter staff tried very hard to take care of me but was frustrated by the wall. Even so far as telling me I would need to pay for my e... read more
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. We know most hotels provide different amenities so that is a natural expectation. WoodSpring Suites is a value focused hotel specializing in extended stays, which is why we offer cookware, additional housekeeping, and linen exchange to all our guests for a small additional fee. This allows us to provide the best value possible for our guests so that they customize their stay just the way... read more
This was the worst stay, before I got into my room 110 I had a black gentalman try to sell me some pot, the laundry room was across from my room, he was there most of the night all kind of noise right outside my room when I went to the frount desk no one was around, I had the room for 2 nights but at 6am Tue morning I left again no one at the frount. I WILL NEVER stay at any of your hotels or will I recomend it to anyone. VERYVERY disapointed and the worst hotel I have ever stayed in . Also the room was not cleaned very well... read more
Business response:
Thank you for sharing your honest thoughts! Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Dirty Beds and cigarettes Beds were dirty and even though there was a “no smoking” the entire hotel smelled of cigarette smoke. There was no one at the front desk starting around 8 in the evening and there still wasn’t anyone at the front desk when we checked out the following morning at 7:30. Would not recommend and will not be staying there again.
Business response:
Thank you for your review, Christie. We apologize for the issues that you experienced with the unpleasant odors and our lobby hours. Since we are more of an extended stay our front desk hours do differ from that of most hotels. We are so sorry if this impacted you and for any inconvenience that this caused. We also will make sure that we address the offensive odor concern with our housekeeping team for immediate action and resolve. Best wishes in your future travels.
We made reservation for a room with two beds and we got to the site, they told us they dinot have a room with two beds, so they gave us a room with one bed and a couch. when we opened up the couch there was ni mattress or sheets or pillow. we went down stairs to get some sheets, but no one was on duty. my son had to sleep on the floor.It really sucked. Never again
Business response:
Oh no! We are terribly sorry to hear about the check in issues, and the problems with the room assignment. We work hard to play close attention to detail and can understand your frustration regarding your experience. We apologize that this was your experience and can make sure that we use this feedback to improve and avoid these issues in the future.
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us. We hope that your future travels are wonderful ones.
Staff were unprofessional and extremely rude. Pretty sure I interupted the person at the front desk from smoking pot in the back because my key wasn't working. Killed several roaches in the room and left with bed bugs. I have had good experinces at other Woodspring locations, but i would rather stay in my car than this nasty place again.
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
uncleaned room Room had not been cleaned. The first thing I noticed was no toilet paper, then a dirty, wet washcloth in the bathtub, and then dry dog or cat food scattered on the floor.
Business response:
Thank you for your feedback, Scott. Please accept our sincerest apologies for the problems that you had with the overall cleanliness of the room. Our staff works hard to ensure that your room is sparkling fresh upon your arrival, so we are shocked to hear that this was your experience. Your feedback shows that there are areas that need to be addressed to continue to deliver a high-level of service to all our guests. We hope that all your future travels are wonderful ones.
There is nothing around, the staff is rude, the elevator stopped working
Business response:
Thank you for your review, Brenda. I can't tell you how disappointing it is to see that you did not enjoy your time with us, and that you experienced problems with the elevator and customer service. Outside of our super clean and spacious suites, we are known for our superior level of customer service and can't apologize enough that this did not come through for you. We are constantly looking for ways to improve and will address your concerns with our team for proper action and resolve. Thank you for letting us know how we a... read more
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Southeast
How is Extended Stay America Select Suites - Oklahoma City - Southeast rated?
Extended Stay America Select Suites - Oklahoma City - Southeast has a 3.3 star rating with 919 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Southeast open?
Extended Stay America Select Suites - Oklahoma City - Southeast is open now. It will close tomorrow at 12:00 a.m.