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Extended Stay America Select Suites - Oklahoma City - Southeast
- Hotels
- Oklahoma City, OK
About this business
Location details
4112 East I-240 Service Road, Oklahoma City, OK, 73135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEVER GOT THE SMOKING ROOM I ASK ON 6-22-20 & 1 BED , WAS GIVEN TWO BED ,CHARGE $80.00 MORE CAUSE THEY KNEW I WAS IN A BAD SITUATION AT 12:45 am IN THE MORNING
Business response:
We are so sorry to hear that there was an oversight on your room reservation, Carl. We want to assure you that we will reach out to the front desk staff to ensure that these issues are not repeated in the future. We are so sorry for any inconvenience that this caused but hope that all your future traveling experiences are wonderful ones.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us. Thanks for giving us an opportunity to host you and we hope that all your future travels are wonderful ones.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Worst location by far. Roaches small tv and microwave and bathroom
Business response:
We are extremely disappointed to read that this was your experience with us, Tim. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and act swiftly through our pest control provider to prevent these issues in the future. We sincerely apologize for the inconvenience that this caused during your stay.
Bad management The manager on duty is very rude. I had lost my cell phone at hotel. Thankfully someone turned it in at the front desk. When i inquired about the phone manager acted as if i was inconveinence and proceeded to inform me that the phone that was turned in has been lost for two weeks. When i was able to describe the phone and ect. She was hateful and threatned to turn me in for smoking and i would recieve a fine. I was appolled that the manager on duty wasnt helpful at all. And ill never stay there again. Nor reco... read more
Business response:
Thank you so much for taking the time to review your stay at our hotel, Emily. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
The property is not at all clean. The floor itself is smelly. Beds are not good, Air con doesn’t work.
Business response:
We are terribly sorry for the inconveniences that you experienced with the overall cleanliness of your room. We also apologize for the problem with the air conditioning and will reach out to both our housekeeping and maintenance teams to make sure that both concerns are addressed and remedied. Thank you for taking the time to let us know how we are coming across and wish you all the best in your future travels.
I tried to call the hotel for hours no answer then when i got there,when i walked in no one there so i called no answer even from the landline i side of hotel.after 20 minutes a worker showed up and was able to help me. There
Business response:
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as limited amenities. We are sorry that you did not e... read more
Wont vappen again Disgusting
Business response:
We are so sorry to see that your experience was less than perfect, and you did not have the exceptional stay that we had hoped for, Cole. Our staff works hard to deliver great service and hospitality and we are so sorry to see that we may have fell short in these areas during your time with us. Thank you for taking the time to let us know how we are coming across.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Southeast
How is Extended Stay America Select Suites - Oklahoma City - Southeast rated?
Extended Stay America Select Suites - Oklahoma City - Southeast has a 3.3 star rating with 919 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Southeast open?
Extended Stay America Select Suites - Oklahoma City - Southeast is open now. It will close tomorrow at 12:00 a.m.