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Extended Stay America Select Suites - Omaha - Southwest
- Hotels
- Omaha, NE
About this business
Location details
6855 S 118th St, Omaha, NE, 68137, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was cheap and dirty. We had dead bugs in about every corner of the room. We had a bunch of spiders come out and a huge beetle . We will not be staying at anymore of these hotels.
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
I got the room for a week the second day I went to shower after work and the shower was so corroded it broke. The hotel clerk said he can fix it tomorrow so no shower today not another room either. So I ask for a refund and left
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for not meeting your expectations. Your satisfaction is important to us, and we appreciate your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you are in the area.
Room did not have any blankets, only one trash can, , sink in bathroom clogged not draining, a/c very cold, had to get up several times to turn off and Turn on seems the thermostat was not functioning correctly, very noisy coming from outside window area. Location hard to find with ***** app
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for not meeting your expectations. Your satisfaction is important to us, and we appreciate your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you are in the area.
Filthy floor- my feet were black from the floor. The whole room just felt dirty and smelled of smoke. Toilet was not cleaned in the bowl. The room just felt gross and the area just felt unsafe. Definitely will not be staying here again. In a positive note, the front staff are very professional.
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
The remodeled room was nice. But the kitchen was very dirty and we didnt feel safe utilizing that part of the room. There were splatters of an oily substance all over the stove, pieces of what appeared to be salad in the sink drain, and sticky/greasy areas on the counters. There were also crumbs on the desk and hair in the fridge and on the bathroom counter. Also felt like I had to check-out early because the water was going to be shut off to the entire building at 0830.
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
Very dirty , infested with ants and customer service makes it worse , would settle if I felt safe with the staff but they make you feel very uncomfortable when you tell them about your complaints and get passive aggressive. Im allergic to ants thats the only reason why I didnt settle but the second room they gave me smelt like smoke and had food everywhere motel 6 is even cleaner than this . I have no problem with a bit of dirt . The housekeeper told me you can leave then. Because she asked me can I show her where its dirty ... read more
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standards. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
With multiple websites and our booking confirmation stating that there was free breakfast and in addition coffee and tea available the front desk girl gave me such attitude when I asked where it was. Stating that they "we don't do that ****." And not getting up front her chair saying it again when I just mentioned then they shouldn't have it on the website and for our booking confirmation. I definitely feel as if it is a bait and switch type deal. Small note as well. The fire detector is right above the bed and flashes all n... read more
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standards. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
My one-night stay with my 2 young sons was not pleasant at all.The lobby was smelly. I rang the bell 2x because no one was at the front desk (I waited at least 5 minutes). When "FD" came she apologized and asked why I didn't ring the bell. I told her I did, 2x. She had her earbuds in. *rolling my eyes* She gave us a room right by the elevator on the second floor #*** - don't stay in that room! The floor felt gross, so I kept my shoes on. There's no drain covers for the sink or tub so any hair goes straight down. The shower c... read more
Business response:
Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standards. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.
Too dirty bad smell and the most dirty hotel that I saw in the ***
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for not meeting your expectations. Your satisfaction is important to us, and we appreciate your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you are in the area.
Frequently asked questions about Extended Stay America Select Suites - Omaha - Southwest
How is Extended Stay America Select Suites - Omaha - Southwest rated?
Extended Stay America Select Suites - Omaha - Southwest has a 2.8 star rating with 979 reviews.
When is Extended Stay America Select Suites - Omaha - Southwest open?
Extended Stay America Select Suites - Omaha - Southwest is open now. It will close tomorrow at 12:00 a.m.