Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.

Business response:

Dear Javed, Thank you for your recent stay and your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that we could not make that happen for you. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Jacqueline, Thank you for choosing us. It is glad to know you had a pleasant stay. However, on behalf of our entire team, please accept our apologies for the issues you had with the bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations soon. Sincerely,Hotel Management 

Business response:

Dear Shanae, Thank you for choosing to stay with Extended Stay America. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to Orlando.Sincerely,Hotel Management