Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.

Business response:

Sonya, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your feedback. We sincerely apologize that your room was not cleaned to the level it should have been. We will share our comments with our housekeeping team to be more diligent moving forward. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management 

Business response:

Beth, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Sandra, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Kimberly, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Marianne, thank you or sharing your evaluation with us. We are glad our proximity to the airport was perfect for your needs and that you had a comfortable stay at our well-kept property. Your comments are appreciated, and we hope to serve you in the future as well. Sincerely, Hotel Management 

Business response:

We appreciate you for selecting us and for sharing your feedback. Thank you for rating your stay so highly, but we are sorry for the inconvenience you had during your visit. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Since we are an extended stay property, our guests often bring their personal items, but these are also available upon request at the front desk. Your business is appreciated, and we hope to host you in the future. Sincerely... read more

Business response:

We appreciate you staying with us at Extended Stay America. We are glad you had an overall pleasant stay. However, we regret the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. We do appreciate you selecting our hotel for your stay, and we will hope you will visit us again soon. Sincerely, Hotel Management