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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My staying was fine overall but no even one day anybody came to do service on my room.
Business response:
Thank you for staying with us and letting us know you had a pleasant time here. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel... read more
Quality room - bad staff The hotel room itself was good, nice and clean with a good working bathroom and kitchen. A little inconvenient that you have to pay extra for room service cleaning even once during your stay so you have to go downstairs and ask for clean towels everyday. Oh and complimentary breakfast is a coffee stand with some packaged muffins and granola bars, didn’t bother me, just saying. Hotel staff honestly sucked. No one was ever at front desk and always seemed annoyed at any question or request. At check in ... read more
Business response:
Tiana, thanks for evaluating your room. We are glad to read you liked your room and some aspects of our hotel. Having said that, please accept our sincerest apologies regarding the difficulty you had with our service and staff. We take comments like yours seriously and learn from them in our weekly training sessions. We hope that you will give us another chance to prove ourselves to you in the future and stay with us again. Sincerely, Hotel Management
Near work. Very pleasant greeting. Well maintained site. I arrived late & left very early so did not have much interaction with building or personnel.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can’t wait to share your kind compliments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Disappointed For the price this wasn't worth it. The front desk lady was sweet but our room smelled like puke, the microwave was missing the glass plate in it and the carpet was sticky when you walked on it. The only clean area was the sheets and bathroom.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The staff at the front desk were very pleasant and helpful despite a very late check in. My room was clean and quite.
Business response:
Thank you for your amazing review of Extended Stay America. We are pleased to read you loved our hospitality and your well-maintained room. Your satisfaction is very important to us, and we look forward to serving you again in the near future. Sincerely, Hotel Management
Ok, but over-priced Rooms are ok, fairly clean, but hotel room night at $100 per night is over-priced. Elevator was dirty. Just needs vacuuming.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the cleanliness issues you had while being here and regret the inconvenience it caused. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
The road was closed off, so I had trouble finding it at night. The sheets looked like they just came from the dryer/ or had been slept on!
Business response:
Judith, thank you for your review. Although you were overall satisfied with your stay, we are sorry for the issues you experienced and regret the inconvenience it caused. We hope to have another chance so we can deliver you a much better visit. Sincerely, Hotel Management
below average Tub/shower valve leaks, in room phone broken, very slow wifi <.75mps, coffee and instant oatmeal and granola bars not much of a breakfast offering.
Business response:
Smitty, thank you for your review. We always rely upon the facilities we provide to our guests, but we are sorry to know we fell short while you were here. We hope you will consider giving us one more chance so we can make your next trip an exceptional one. Sincerely, Hotel Management
It was amazing made my trip relaxing not too worry
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 4.2 star rating with 1,223 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.