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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Teresa, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Kenneth, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
My stay was great except my room smelled like old cigarettes.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us. Also, we have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Well we went to several properties before we found the right one. Google Maps was pretty vague about where we were going. But the overall appearance outside was nice. They did not have a person at the desk that would normally be doing check-ins I think it was the laundry service associate. So they didn't really know how to work the computers and I could tell they were getting very frustrated. Got kind of short with me. The elevator smelled like pot. But the overall appearance was clean as well as the room. The only issue wit... read more
Business response:
Dear Guest, thank you for staying with us and for the review. We are so sorry for the difficulties finding us and for the poor arrival experience. This is not the usual welcome our guests receive and we will make sure this is not repeated. We also have a strict no smoking policy and will work harder to enforce that policy moving forward. We are happy overall you found your accommodations fresh and clean and we hope to welcome you back again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
pleasant, clea, i would return.........................................................................
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
OK. look is normal. In lobby smell no to fresh . But front desk employees working good and friendly.
Business response:
Thank you for reviewing your stay at Extended Stay America. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the smell you experienced in the lobby. We have discussed your feedback with our housekeeping team in order to remove the odor from our property. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Decent stay. Room reaked of smoke and they wouldn't let me change rooms
Business response:
Jimmy, thank you for taking the time to post a review. We sincerely apologize for the odor issue you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospita... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.