Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.

Business response:

Rhonda, we are delighted you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Anide, thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay and regret not explaining our policy to you upon arrival. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. Your feedback for cleanliness and our breakfast offerings will help us improve our future guest experiences. It was a pleasure serving you, and we look forward to welcoming you ba... read more

Business response:

Chris, thanks for evaluating your experience at our hotel. Although you had an overall pleasant stay with us, we apologize for the issue you had in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

David, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Higi, thank you for reviewing the Extended Stay America. Although we appreciate your nice rating, we are sorry you were unhappy with our early check-in fees. Our complimentary check-in is subjected to availability, and we regret we were unable to accommodate your request. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel Management 

Business response:

Jim, thank you for reviewing the Extended Stay America. We are glad to know you liked our well-kept hotel and that you were impressed with our affordable rates. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Thank you for such a fantastic review about your stay with us at the Extended Stay America. It was nice to see our convenient location helped in making your stay a pleasant one. Thanks again for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management 

Business response:

Thanks for the 5-star review of Extended Stay America. We are delighted to know you had a relaxing stay with us and the service provided by our staff was above and beyond your expectations. Our team has appreciated you for highlighting their efforts. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management 

Business response:

Vi, thanks for evaluating your experience at our hotel. Although you had an overall pleasant stay with us, we apologize for the inconvenience you had with our front desk service. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management