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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NA
Business response:
Charles, we appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Not too safe There seems to always be derelicts loitering around the area. I don't feel safe there.
Business response:
Richard, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. Please give us another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Coffe pots were empty at 8am, and it took about 20 mins to refill, and only one kind of coffee became avsilsble
Business response:
We apologize you were unable to take advantage of our complimentary breakfast and regret the inconvenience it caused. We will be sharing your concern with our Brand Leaders team so we can prevent this from happening in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The location was not bad. The fridge made a loud noise. Its a bit old.
Business response:
Thank you for choosing us! We are happy our hotel exceeded your expectations in most areas, but we are disappointed to know you had issues with the fridge in your room. Our goal is to always provide a comfortable experience and we apologize that we fell short. Thanks again for being our guest and for your patience. We hope to see you again soon. Sincerely, Hotel Management
The exterior part of the hotel needs to be updated. The carpets need to be cleaned as well as the rooms. There was a really weird smell in the elevator and the hallways. The rooms were very dry and it was difficult to sleep at night because it was extremely dry in the room. If you are planning to vacation here, I would not recommend staying here for comfort and cleanliness reasons.
Business response:
Thank you for being our guest. We are sorry you were unhappy with the condition of our hotel and for the cleanliness issues you faced during your stay. Your comments have been shared with the concerned individuals planning future renovations. Also, we have asked our housekeeping team to be more consistent with our service delivery. We encourage you to try us again in the near future and are confident you will enjoy a better experience. Sincerely, Hotel Management
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management
Relaxed when needed This was a beautiful hotel with top of line accommodations. Enjoyed
Business response:
Cedric, thanks for reviewing your experience at Extended Stay America and recommending us to others. We are thrilled to know you had an excellent stay with us and that you also enjoyed the comfort of your well-maintained room. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Good experience. Easy check in and check out. Tricky location.
Business response:
Thanks for choosing Extended Stay America for your stay. We are happy to know your stay with us was enjoyable and that you were impressed with our courteous service. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Geraldine, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 4.2 star rating with 1,223 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.