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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
close to gas station, highway, and a few food places. Internet connection poor, front desk staff in the day horrible, night staff more attentive but takes a while to reach the front desk. no professionalism from day staff and hotel can be cleaner. no one walks the floor to check on the building and whats going on inside. The 1st-floor side door that needs a key to enter was duct taped to stay open for like 5 days before a staff finally recognize it because of their smoke break. Talk about safety and protecting guess. okay ho... read more
Business response:
Pat, thank you for staying with us. Although we are happy to know you liked most aspects of your stay, we are sorry for the service issues you had and the inconvenience it caused. We have followed up with our team to make sure we don't disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. We also appreciate you pointing out the safety concerns, as it will help us improve, and we hope you will consider this an isolated incident. Thanks once more, and we hope t... read more
Needed to get away
Business response:
Thank you for staying at Extended Stay America. We are glad you had a nice time here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Nadir, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Nice stay We really enjoyed our stay. Room was clean. Service was nice and fast.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and comfortable room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The stay wasn’t bad but I asked the front desk for extra pillows he said he would look an call me back And never got a call back Or extra pillows
Business response:
Matthew, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the poor service you experienced from our front desk team. We will step up our efforts and revisit our training procedures to ensure we do not repeat what you experienced. Once more, we apologize and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Sandra, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
El lugar tiene una buena seguridad. No sabía que tiene cocina en la habitación. Fue excelente.
Business response:
Thank you for taking the time to share that your stay at Extended Stay America was absolutely perfect! We look forward to welcoming you back to our beautiful city for another outstanding experience. Sincerely, Hotel Management
Lashell It was a great stay The queen size beds are actually are full size beds and I loved the having the kitchen it help save money to be able to cook. I booked My stay with Expedia 6days ahead of my trip and the resignations was not sent to the hotel so I almost didn’t have a room and I had to take what ever was given to me I wasn’t happy about that so I had to request a roll in bed everything else was great.
Business response:
Lashell, thanks for the kind review of Extended Stay America. We are delighted to know you liked having a fully-equipped kitchen to cook your own meals and that you could experience a great night’s sleep in your cozy bed. However, we are sorry for the inconvenience caused with your reservation. It was a pleasure having you with us, and we invite you to stay here again soon. Sincerely, Hotel Management
rooms were nice. maid did not come at all during our stay. saw a few cockroaches
Business response:
Thank you for being our guest at Extended Stay America. We are pleased your stay with us was overall enjoyable and that you liked your room. We would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,166 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.