Extended Stay America Select Suites - Orlando - Sanford - Airport

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that even during your short stay, our staff made a positive impression on you. Providing friendly and attentive service is something we take great pride in, and your kind words truly mean a lot to our team. We are glad we could make your brief visit a pleasant one. We hope that next time you will have the opportunity to stay longer and enjoy more of what we have to offer. We look forward to welcoming you back again at Extended Stay America soon... read more

Business response:

Dear Guest, Thank you for sharing your feedback and for recognizing the convenience and value of your stay. We sincerely apologize for the disturbance caused by noise from surrounding areas, as we understand how this can affect comfort and rest. Providing a quiet, relaxing environment is important to us, and we regret that your experience did not meet that standard. Your comments have been shared with our team for review and improvement. We appreciate your input and hope you will consider giving us another opportunity to del... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the shower wasn’t adequately prepared before your arrival, as this falls short of our cleanliness standards. Your comment has been shared with the housekeeping team to help ensure rooms are thoroughly inspected before being assigned. We appreciate your feedback and hope to have the opportunity to provide a more seamless visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you sharing your feedback and are glad to know parts of your visit felt satisfactory. It is nice to hear that the front desk team and the check-out experience were positive, and we will surely pass along your kind words to them for a job well done. At the same time, we apologize for the inconvenience caused by the curtains not providing adequate light control, as room comfort is important for a restful visit. Your comments have been noted and will be reviewed as we look for ways to enhance overall c... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. We’re glad to hear that your arrival went smoothly, that you enjoyed the comfort of your accommodations, and that your departure was efficient. Providing a seamless experience from start to finish is something we truly value, and we truly appreciate your comments. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the inconvenience you faced during your late-night arrival and the delay in check-in. We understand how frustrating it must have been to wait and make multiple calls before receiving assistance. This is certainly not the level of service we strive to provide. Your comments will be shared with our team to ensure better coordination and responsiveness in the future. We truly appreciate your feedback and the opportunity to improve our services. We look forward to welcoming you back. Sincer... read more