This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Sanford - Airport
- Hotels
- Sanford, FL
About this business
Location details
2727 South Orlando Drive, Sanford, FL, 32773, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was nice. The location was the problem. We were the 1 st room after the laundry room & everyone smoked outside of our window. The voices & machines were a lot, so we slept with the TV on to drown out the noises. In the parking lot we were approached for money by other residents. We wanted the closest hotel to the airport because we had an early flight.
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent stay. We are glad you found your room comfortable, though we regret that the surrounding environment impacted your rest. We understand how important a quiet and secure atmosphere is, especially when preparing for an early flight. Your observations about activity near your room and interactions in the parking area provide valuable insight into the guest experience. We appreciate you taking the time to share this feedback and remain committed to making future vi... read more
Was told the room was recently renovated. It had a counter in the kitchen from the 70's with a metal sink and a 2 burner electric coil stovetop. The beds were on metal legs, and the window coverings were very old warped horizontal blinds. The air conditioner did work well, and there was a full sized fridge, but no microwave. Bathroom was clean and functional.
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We regret that the room did not reflect the renovation standards you were expecting, particularly with the issues you mentioned. On the other side, we appreciate you noting the positives, and we are glad those aspects met your needs. Your comments are very helpful in identifying areas where we can improve both communication and the guest experience. We will be reviewing the room features to ensure they align more closely with guest expectations. We appreciate your inp... read more
Easy-courteous check in although, out dated and less than
Business response:
Dear Guest, Thank you for sharing your feedback. We are pleased to hear that your check-in experience was easy and courteous. However, we regret that the overall impression of the property felt less than expected. Your comments are important, and we will be reviewing ways to refresh and improve our facilities to better meet guest expectations. We appreciate your input and hope to welcome you back with a more updated and comfortable stay in the future. Sincerely, Hotel Management
It was OK
Business response:
Dear Guest, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Sincerely, Hotel Management
Ok
Business response:
Dear Guest, Thank you for choosing us for your stay and for sharing your thoughts. Your feedback helps us enhance our services and better serve you in the future. We look forward to the opportunity to welcome you back again. Sincerely, Hotel Management
It was ok. The building had kind of a worn down look to it. There was a weird smell throughout the building. The first night i was there the TV didn't connect to the dish network they use. so, you couldn't watch anything. the second night it worked though. There was some damage here in there in the room. of course. you have tons of guest coming and going throughout the years so, you can't fully control that. However, the room was pretty clean. The staff was pretty friendly and helpful. I had to check out sunday before the fr... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re glad our team made you feel welcome and that your check-out process went smoothly. We regret the aspects of the building and room that fell short of expectations, including the initial TV issue, pillow comfort, and any discomfort from the building’s condition. Your comments help us identify areas for improvement to ensure a more consistent experience. We’re pleased the room was clean and our staff provided friendly, helpful service. We look forward to pr... read more
Dirty walls and very noisy
Business response:
Dear Rose, Thank you for being our guest and for taking the time to share your feedback. We regret that the condition of your room and the noise during your stay caused discomfort and did not reflect the standards we strive to maintain. Your remarks are valuable and have been shared with our team to help guide improvements. We appreciate you bringing this to our attention and hope to welcome you again for a more enjoyable and relaxing visit. Sincerely, Hotel Management
Room was clean.! However, there was not enough toilet paper in the bathroom.! No phone in the room to call office.! Office was closed. The only thing that stood out was the entry and registration process.! No deposit was required.! The room has a kitchenette.! Lower level was not available even though the building was empty?
Business response:
Dear Guest, Thank you for choosing to stay with us at Extended Stay America. We’re delighted that the entry and registration process was smooth and that your room and kitchenette added to your comfort. We also appreciate your feedback regarding supplies and access, as it helps us enhance the guest experience. We look forward to hosting you again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Sanford - Airport
How is Extended Stay America Select Suites - Orlando - Sanford - Airport rated?
Extended Stay America Select Suites - Orlando - Sanford - Airport has a 2.2 star rating with 2,256 reviews.
When is Extended Stay America Select Suites - Orlando - Sanford - Airport open?
Extended Stay America Select Suites - Orlando - Sanford - Airport is open now. It will close tomorrow at 12:00 a.m.