Extended Stay America Select Suites - Orlando - Sanford - Airport

Business response:

Dear Guest,Thank you for reviewing your stay at Extended Stay America. We're delighted to know you had a good stay. Our team works hard to provide a comfortable and welcoming environment, and it's always rewarding to know that guests have a positive experience. Thank you again for your kind words. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Guest,We're sorry that your experience did not align with expectations, especially given the importance of maintaining a smoke-free environment. We understand how frustrating it must have been. Although our guests' rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we are constantly working to improve. We greatly appreciate your observations and concerns. We hope you will consider giving us a second... read more

Business response:

Dear Juliet,Thank you for taking the time to review your stay at Extended Stay America. We're glad our location provided the convenience you were looking for. We understand the importance of a comfortable and accessible place to stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management