Extended Stay America Select Suites - Orlando - Sanford - Airport

Business response:

Dear Mari, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are glad to see you recognizing our staff, and we will surely share this lovely feedback with them. However, please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We ho... read more

Business response:

Dear Nilza, Thank you for choosing our hotel for your recent stay. Our team works hard to provide a well-maintained and comfortable environment throughout our hotel. However, we apologize for the discomfort caused by the unpleasant smell you encountered. We understand how frustrating it can be when cleanliness issues arise. Please be assured we will address this with our housekeeping associates for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management 

Business response:

Dear Evette, Thank you for posting a review of your stay. We are pleased that we met most of your expectations; however, we are very disappointed if we overlooked some housekeeping areas with our hallways. This will be addressed appropriately, and we appreciate your valuable feedback. Thank you for bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Jean Clement, Thank you for selecting us. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered at the front desk. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us another chance to host your visit and... read more

Business response:

Dear Abby, It was a pleasure accommodating you, and we appreciate you reviewing our hotel. We are pleased our convenient location close to the airport served the purpose of your visit. However, we apologize if we failed to fulfill some of your expectations. We are continuously striving to improve, and we hope you will consider trying us again when you return to our area.Sincerely,Hotel Management