Extended Stay America Select Suites - Orlando - Sanford - Airport

Business response:

Dear Nathan, Thank you for your feedback. We apologize for the condition of the carpet in the hallways and the unpleasant smell you experienced. We understand how important a clean and fresh environment is for our guests, and we are currently reviewing our maintenance plan to address these concerns. Your comfort is our priority, and we appreciate your comments as they help us improve. We look forward to welcoming you back for a more enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Abel, Thank you for your wonderful feedback about Extended Stay America! We’re thrilled to hear you found the hotel clean and conveniently located. Our team takes pride in maintaining high standards and ensuring a positive experience for our guests. We look forward to welcoming you back and providing another exceptional stay in the future.Sincerely, Hotel Management 

Business response:

Dear Michael, Thank you for your feedback. We are sorry to learn that your accommodations did not meet your expectations. Our goal is to provide a comfortable and pleasant experience for all our guests, and we regret that we fell short. We will review your comments with our team to address these concerns. Your feedback is valuable in helping us improve our services, and we hope you will consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management