Extended Stay America Select Suites - Orlando - Sanford - Airport

Business response:

Dear Edgar, We are pleased you found Extended Stay America convenient for accessing the airport and enjoyed a quiet stay. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing to stay with us, and we look forward to welcoming you back for another peaceful stay in the future!Sincerely,Hotel Management 

Business response:

Dear Erick, Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad that you found our location convenient. However, we apologize for any discomfort caused by the lack of curtains and the AC unit in your room. Ensuring a comfortable stay for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Please know that your comments have been noted, and we will address these issues to improve the overall guest experience. Thank you again... read more

Business response:

Dear Philip Miguel, Thank you for sharing your feedback with us. We're delighted you found our front desk staff to be informative during your stay. However, we apologize for any inconvenience caused by our operating hours. Providing round-the-clock service is something we continuously strive for, and we regret falling short of your expectations in this regard. Your satisfaction is important to us, and we will use your feedback to improve our guest experience moving forward. We appreciate your understanding and hope to have t... read more

Business response:

Dear David, Thank you for your review, and we apologize for the issues with the TV in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. We appreciate you bringing this to our attention and are very grateful for your patience. We're pleased you chose our hotel for your visit to Sanford, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel Management 

Business response:

Dear Rita, Thank you for choosing us and for sharing your experience. We understand the importance of the safety and comfort of our guests, and we sincerely apologize for the inconvenience and discomfort during your visit. We hope you will consider giving us another chance to provide the service and security you deserve.Sincerely,Hotel Management 

Business response:

Dear Susan, Thank you for being our guest at Extended Stay America. We are pleased to see that you enjoyed most aspects of our hotel. However, we regret our location fell short of your expectations regarding walkability to nearby dining options. Please know our front desk team is knowledgeable and is more than eager to recommend or assist with directions and ensure our guests make the most of their visit. It was our pleasure to accommodate you, and we hope you will return soon for another pleasant stay.Sincerely,Hotel Manage... read more