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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches all over the room. DON'T STAY HERE Roaches all over Room 125
The pool is closed and their are bugs in the room
The pool was closed and there was bugs in the room
Poor smell bad in room and a/c water wet on floor also light two not work on light and pool closed junk also backesfast not use and not work nothing .
This property is dirty, smell marijuana when you enter to the property, the pool was close, no service when you do the checking or check out, terrible bed whit bug, i never stay there again
Business response:
Dear Ruben, We apologize that the environment and condition of the room did not meet the standards you expected. The presence of odors, lack of assistance during arrival and departure, and the overall state of the accommodations are concerns we take seriously. Your feedback will be reviewed with the team to ensure improvements are made. We appreciate the opportunity to do better. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The front dest never is there, when I try die the checkout not body is there, the window is close and have letters the I will be back and one hr, I can’t don’t way for this reason I put my key below of the window
Business response:
Dear Yohancys, We apologize that your checkout experience was inconvenient and not handled with the professionalism you should expect. Timely assistance at the front desk is a standard we take seriously, and we regret that this was not reflected during your visit. Your comments have been noted, and we will be reviewing this with our team to prevent future delays and improve the level of service provided to all guests. We hope you will give us another chance to provide you with the hospitality we are known for on your next vi... read more
Not comfortable. Thankfully I was only staying for the night but did not like having to call and to wait for someone to come to be able to check in. Tha hotel is pretty beat down since people live there.
Business response:
Dear Guest, We’re sorry the check-in process and overall condition of the hotel impacted your comfort. We understand how waiting for assistance can be inconvenient, especially after a long day. Our team works diligently to balance the needs of both long-term residents and overnight guests, and we continually strive to maintain the property despite its age. We appreciate you choosing to stay with us, and thank you for sharing your thoughts, as they help us focus on areas for improvement. Your feedback is much appreciated, and... read more
Room was clean at first glance but the soon found out it was roaches everywhere the shower was leaking water and present mold/mildew. Heavy traffic around place. TV was the only thing that kept me occupied.
Business response:
Dear Guest, We sincerely apologize for the discomfort caused by cleanliness and maintenance issues. We take these concerns seriously and will address them with our team to take corrective measures. It is encouraging that the TV provided some relief during your visit. We appreciate the opportunity to host you and are committed to continually improving our facilities to provide a more comfortable environment. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.