Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Dear Erin, Thank you for writing such a kind review about your time at Extended Stay America. We are pleased to learn that our staff could provide you with satisfactory hospitality and that you found the room clean; however, we apologize if you face any latency with your connection. We will address this with our maintenance team to ensure smooth internet surfing. We appreciate you bringing this to our attention. We hope to welcome you back for a pleasant stay. Sincerely,Hotel Management 

Business response:

Dear Maria, We sincerely apologize for the housekeeping issues you encountered and for any oversights. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team; We appreciate you choosing us. and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management 

Business response:

Dear Keyonna, Thank you for your feedback. We're delighted to read that Nikki's devoted service and patience made your stay so pleasant. At Extended Stay America, we take great pride in delivering seamless hospitality, and your recognition means a lot to us. Regarding your preference for a pool, we have noted your insights and will share them with our brand leaders for future enhancements. We hope to welcome you back soon for another fulfilling visit!Sincerely,Hotel Management 

Business response:

Dear Dena, Thank you for your feedback on Extended Stay America. We are glad that you had a comfortable stay. Should you have any additional comments or suggestions for how we can improve, please don't hesitate to let us know. We look forward to welcoming you again in the future.Sincerely,Hotel Management