This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is old building with out side renovations, in side look dirty but my room was clean and white sheets , towers, AC was amazing. Work for me to sleep clean and relax
Business response:
Dear Yojanny, Thank you for being our guest and your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We are sorry if you experienced any cleanliness concerns; we will address this with our team. We hope you will visit again the next time you are in the city. Sincerely,Hotel Management
The property manager Serena was extremely friendly and went out of her way to be helpful. Everything else about the stay was a total let-down. It wasn't in the best area, nor did it have some of the best tenants. Things were dirty. The continental grab-n-go breakfast was pretty much a "whatever we have we'll throw out there". One day they even ran out caffeinated coffee by 7:30am, when breakfast goes from 6:30-9:00!! It was all over just frustrating
Business response:
Dear Sheli, Thank you for taking the time to review your recent stay with us. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We regret any frustration you faced during our breakfast. We do our best to facilitate a good flow and keep everything stocked to prevent delays. Thank you for your feedback. We take these comments very seriously and use them to improve our guest experience.Sincerely,Hotel Management
Kevin, assistant to the manager, was on the phone attempting to soothe a lost reservation which took a few minutes. No big deal except for the waiting with wondering if my reservation would be honored. It was, thankfully. Luckily, it was an end room far from elevator traffic and late check-Ins. I always request 3rd floor accommodations to avoid the guest above me teaching his horse to tap-dance. Kevin informed me he had ‘stayed in the room’ and it was ‘nice’. The aroma of fresh fumigation was noticeable in the room although ... read more
Business response:
Dear Dewitt, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Okay for one night. Cleaning product smell was overwhelming.
Business response:
Claudette, We apologize for the concerns you experienced during your stay. We try to maintain a pleasing atmosphere for our guests; therefore, we regret that this issue compromised your visit. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management
Don’t be swayed by bad reviews Was a little skeptical about our stay because of the reviews but no complaints from me. The hotel was a little dated and the breakfast was grab and go but the rooms were comfortable and the area was very quiet.
Business response:
Dear Angeida, we are thrilled to read how much you enjoyed your time at Extended Stay America. We could not be happier that you were impressed with us despite the negative reviews you came across. We appreciate guests' feedback as it helps us strive to be better. We are pleased to host your visit and look forward to your return.Sincerely,Hotel Management
I liked the location. Didn't care for the fact that the room didn't look clean nor did it look as if any attempt had been made to keep the rooms maintained...it looked dirty and that no one cared. Would guess not a dime had been spent on repair or upkeep in the last dozen years if not longer.
Business response:
Dear Tina, thank you for staying with us. We are glad you had a pleasant stay. However, please accept our apologies for the inconvenience caused at the hotel. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. Considering our location, we hope to welcome you back soon! Sincere... read more
el desayuno no me gusto. es demasiado basico
Business response:
Dear David, thank you for taking time out of your day to post a review. Although we were happy to read that you enjoyed most aspects of your stay, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you again for your feedback; it was a pleasure hosting your visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 4.3 star rating with 1,647 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.