Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Eric, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. However, we are sorry for the inconvenience you had while here. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jay, thank you for your great comments. We are glad that your overall stay was enjoyable and that you liked our convenient location. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding the noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry you was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had you had an overall pleasant visit and liked our attentive service. Having said that, we're sorry that you found the beds/mattress uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our facilities, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Mana... read more

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Kelsey, thank you for being our guest. We are glad you had an overall good stay and that our location was convenient for your needs. However, we are sorry for the issues you had while here. Your feedback will be shared with the respective teams in an effort to improve our service and facilities. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management