Extended Stay America Select Suites - Orlando Sports Complex

Business response:

Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Gregory, thank you for being our guest. We are happy to know you had liked our in-room amenities and that you found us to be of a fair price. However, we are sorry the smell of smoke compromised your stay. We have asked our housekeeping team to make sure your room receives a deep clean to remove the odor. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Emerson, thank you for your feedback of the Extended Stay America. We are glad to know you had a pleasant experience and that you liked our friendly staff. However, we are sorry for the cleanliness issue you encountered during your stay. Your comments have been shared with our housekeeping team, and we will be more diligent moving forward. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Gace, thank you for taking the time to share your feedback. We are sorry for the difficulties you faced due to our hotel policies, and it appears we may have missed an important communication during your check-in. Being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Also, all the toiletries and kitchenware are available at our front desk, and our team gladly delivers these items to your suite upon your request. We hope to ... read more

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Darrel, thanks for the kind review. We are thrilled to read you liked our courteous service and that you could experience a relaxing stay in your well-maintained room after your tiring journey. It was a pleasure having you as our guest, and we look forward to welcoming you all for another outstanding visit at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you were satisfied with your stay with us and that you liked our affordable rates. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management