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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So I was checked into a room that doesn’t actually close OK. The door itself has to the door has its loose the handle and inside the door itself where the actual latch is there were some buffers put up so that the door wouldn’t close. OK I don’t have any idea why everything happened the way that it did, but I’m saying the thing about the buffers because the manager came up and took them off and then tempted to do the same thing and yada yada yada was telling me that I don’t know what I’m talking about And I told him I said I... read more
The property was dirty and run down. It was not connected to the convention center as advertised
No towel, no trash can, no shampoo no chairs, front desk has rest time. Terrible service! Smell room! Do not come here any more!!! The worst hotel in the world!!!
Business response:
Dear Chenghui, We’re sorry your experience was filled with many frustrations. While some items like towels, toiletries, and certain amenities are kept at the front desk to ensure they are clean and ready for each guest, the condition of your room and the service you encountered did not meet expectations. We regret that your stay left such a poor impression and appreciate you bringing these concerns to our attention. Please know that your feedback will be used to make necessary improvements. We would like the opportunity to s... read more
This property needs to be shut down
Business response:
Dear Anthony, Thank you for sharing your thoughts. We are sorry to hear that your experience was so disappointing. It's clear that we fell short of meeting your expectations, and for that, we offer our sincere apologies. Guest feedback is critical in helping us identify areas that need attention, and your comments have been shared with the appropriate team for further review. We hope to have the opportunity to deliver a much-improved visit in the future. Sincerely, Hotel Management
No supplies in the room. Had to pay extra for those. Cockroach’s. Poor condition of the whole property and room. Location was good. Staff were friendly but service at the counter was slow. Travel often and this was by far the worst place I have stayed at.
Business response:
Dear Mark, We're truly sorry to hear that your stay did not meet expectations and that you experienced issues with room condition, cleanliness, and the lack of in-room supplies. We understand how frustrating it is to pay extra for essentials and still encounter problems like pests and delayed service. While we're glad you found the location convenient and our staff friendly, we regret the overall experience left such a negative impression. Your concerns have been escalated to our housekeeping and maintenance teams for immedi... read more
A place to save $. That's it. Only stay here if you need to save money. So many things were degraded that you can't even list them. Lights not working. Room not cleaned properly. Carpets are disgusting. But if you want to save money, it's good for that. We brought our own sheets.
Business response:
Dear Jonathan, We’re sorry your stay did not meet expectations. While we understand the importance of value, the conditions you described regarding cleanliness, maintenance, and overall comfort are not what we aim to provide. Your feedback has being taken seriously and will be addressed with our team. We appreciate you choosing to stay with us and thank you for taking the time to share your experience so we can work on making meaningful improvements. We do hope you will stay with us another time so we can provide you with a ... read more
宿泊していないが宿泊費を請求されている。
Business response:
Dear Ken, We apologize for the inconvenience you've faced. We take this matter seriously, and your concerns have been passed along to our dedicated team. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely, Hotel Management
Worst hotel I stayed in North America. I left even if I paid and it was non refundable. The rooms are old, grim, dirty, smelly and greasy.
Business response:
Dear Jean, We're very sorry this visit didn't reflect the quality we want every guest to experience and that you chose to leave early. The conditions you described fall far below the standard we aim to provide, and we regret that the room's appearance and overall cleanliness left such a poor impression. We want you to know that your experience matters to us, and your feedback will be shared with our team so we can take immediate steps to improve. We do hope you will stay with us another time so we can provide you with a much... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.