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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy, Unsafe, and Smells Terrible This is the most disgusting hotel I've ever stayed in. Everything is stained and filthy. The floors, the walls, the towels, the bed, everything. The lock on the door was broken off the frame and the room smelled of stale cigarette smoke. You can feel every spring in the thin mattress, that is probably as old as I am. The floors are so dirty that if you walk around barefoot, the bottom of your feet will be stained black. The carpet in the room hasn't been cleaned in years. Everything about ... read more
Business response:
Dear Ryan, Thank you for sharing your comments. We sincerely regret that your stay did not meet expectations. Maintaining high standards of cleanliness and comfort is our priority, and it's concerning to hear about the issues you encountered. Your feedback regarding the room's condition, furnishings, and overall environment has been shared with our team for immediate attention. We appreciate your kind words about our staff and are disappointed that other aspects of your stay overshadowed their efforts. Your comments are inva... read more
The only good thing when I stayed over were the staff, as they were professional throughout. The entire hotel itself was just bad. My hotel room carpet was sticky, tv did not work at all. Shower only had cold water. The fridge had stains all over it. The stove top was dirty too, hell even upon entry into the room, there was a some trash left over from the last guest that was there. I've been to quite a few Extended Stay American Hotels but they were good stays. This has to have been the worst hotel of this brand that I have ... read more
Business response:
Dear Niko,We appreciate your kind words about the staff. However, we sincerely apologize that the property's condition did not reflect the standards we strive to provide. The concerns you encountered, from cleanliness to maintenance issues, are not the experience we want for our guests. We understand how frustrating it must have been to deal with multiple problems throughout your stay, and we recognize the need for significant improvements. Your feedback is valuable, and we will ensure it is shared with the appropriate teams... read more
This place is a disgusting rat hole . We were checked in incorrectly and the hotel manager had the nerve to try and charge us more than what we already paid through Expedia !!! I left a day early and was not refunded . The fridge had mold , the fire alarm was dangling from the ceiling and the mattress was caved in and forced me to sleep on the floor . This place should be condemned. They bait and switch so expect unfair and deceptive practices from these people
Business response:
Dear Patrick,We genuinely regret that your experience did not meet your expectations, particularly concerning the check-in process and the condition of your room. Your comments about the room's amenities and overall comfort are taken seriously, and we are committed to addressing these issues promptly. Regarding your financial concern, we would like to inform you that if you made a reservation through an online travel agency, you will need to make financial inquiries through them. We recommend that you connect with them direc... read more
I usually stay at this property to go to the Convention Center, however this time the experience was terrible. They didn't want to check us in at 2:40 saying you have to wait until 3, then at 3 there was nobody at check-in for almost 25min. The room was weared out badly, there was no hot water on the shower and the plumbing fixtures were glued and moved when you used them. The tub was clogged and not cleaned with hairs all over and there were roaches roaming in the bathroom area. No breakfast at all was available this time e... read more
Business response:
Dear nature, Thank you for being a loyal guest and for sharing your recent experience with us. We sincerely regret that we did not meet your expectations during this visit. Your previous great experiences mean a lot to us, and we are genuinely sorry for not providing the same level of satisfaction this time. Your feedback is invaluable, and we appreciate you bringing these issues to our attention so we can address them appropriately. We hope to welcome you back and provide you with the exceptional experience you deserve.Sinc... read more
Things need to be updated I’ve never left a negative review before, but there were so many thing that were wrong with this hotel. The furniture in the room need a major over haul. The fridge was clean inside unit looks like the. Fridays I have outside at my house (rusted and old) the microwave looked like it hasn’t been cleaned ever, the night stand. And dresser had the finish peeling off. The room looked like someone left a dog or animal unattended and it took to the walls The service to check in took a long time (granted I... read more
Business response:
Dear Guest,We sincerely apologize that your stay did not meet your expectations. We understand how frustrating it must have been to encounter the issues you mentioned. We take guest feedback seriously and are actively working to address these concerns. We are also sorry for the check-in delay and the inconvenience regarding the Wi-Fi and streaming charges. Your comments will be shared with our team as we prioritize necessary improvements. We value your input and appreciate you bringing these matters to our attention. We hope... read more
The room was very nasty. Just very old. The sheets and blankets were paper thin. My son was walking around room and his feet were black… dirty! I would never stay here again.
Business response:
Dear Kari,We sincerely apologize for the disappointing experience you had during your stay. The cleanliness and comfort of our rooms are of utmost importance to us, and we regret not meeting those standards during your stay. We understand how upsetting this must have been. Please rest assured that your concerns are being taken seriously, and we will address the issues you've raised to ensure a better experience for all of our future guests. Thank you for bringing this to our attention. We do hope you will stay with us anothe... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.