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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place smelled like pot. Floors, mattresses and sheets were stained. It was just horrible
Business response:
Dear Guest,We apologize that your experience was affected by the condition of the room. We understand the importance of a clean and comfortable environment, and what you described falls short of our standards. We understand how upsetting this can be. We will share your comments with our dedicated team to ensure steps are taken to prevent this from happening again. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Sincer... read more
I liked the location of the hotel. The customer service was horrible. The hotel has roaches. The cable did not work. There was mold and rotten wood in the hotel rooms and hallways. Several of the outlets did not work. The room was not cleaned properly go there was hair and grime at the base of the toilet in my bathroom.
Business response:
Dear Guest,Thank you for taking the time to share these concerns. While we're glad the location was convenient for you, the overall condition and service you described are deeply concerning and far from the standards we aim to uphold. We sincerely apologize for the state of the room, the cleanliness concerns, and the maintenance issues you encountered. We will share your feedback with our dedicated team so these matters can be addressed as soon as possible. We appreciate the opportunity to host you and take your experience s... read more
Terrible, smelly and unprofessional. It was extremely terrible place to stay: “Terrible experience. The room was dirty and smelled strongly of weed, making it very uncomfortable. They also failed to provide the promised breakfast—none was offered at all. Very disappointed and would not recommend.”
Business response:
Dear Guest,We sincerely apologize for the condition of the room and the overall environment that led to such discomfort. What you described does not reflect the standards we work toward. We'll follow up internally to address the cleanliness and the missing amenities so guests receive a more reliable and respectful experience in the future. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,... read more
Bottom line: if you have the money, DO NOT STAY HERE. Possible bed bug infestation (I killed one (it was full of blood and upon googling, looked like a bed bug) while staying here). I thought extended stay america was a pretty reputable brand, but I was wrong I guess lol. The vibe is a seedy motel. Everywhere smells like weed and cigarettes. The carpets and elevator in the common areas were filthy. The hard floor in my room was sticky (see video) and dirty. I thought it seemed like someone had forgotten to clean my room befo... read more
Business response:
Dear Elizabeth,We sincerely apologize for the challenges you encountered during your stay. Our goal is to provide a clean and welcoming environment for all our guests, and we regret that this was not reflected during your visit. The issues you described are far from the standards we strive to uphold, and we take such matters seriously. We will conduct a thorough inspection and enhanced cleaning protocols to address these concerns. Additionally, we will reinforce proper communication and service training with our team to ensu... read more
Absolutely disgusting !!! I have never stayed at a more disgusting smelling , filthy , nasty place in my life The hallways smell like a combo of dirty feet, sweaty private parts and mold Service is non existent and just a disgusting place to stay This was my first time going staying at extended stay and I travel for business to orlando about 3 - 5 nights a month. When I booked it I thought how bad could it be but after staying there I see it was much worse than the price point commands Dirty everything and very uncomfortable... read more
Business response:
Dear Gregg,We sincerely apologize for the disappointing experience you had during your stay. Providing a clean, welcoming, and comfortable environment is our priority, and we regret that this was not reflected in your visit. The conditions you described, from the cleanliness of the property to the service provided, fall far below our standards. We will address these issues with our team to ensure significant improvements are made. We appreciate your candid feedback and the opportunity to make necessary changes. Please accept... read more
There was dog poop all over the grounds. No housekeeping the entire stay. Bathroom was dirty. Thin walls and people could be heard talking and moving all night. No thank you!!
Business response:
Dear Dennis,We’re sorry your stay did not meet your expectations. A clean and comfortable environment is important to us, and it’s disappointing to learn about the state of the grounds, bathroom, and noise disturbances. We understand how these issues could impact your visit, and we’ll address them with our team to ensure better upkeep of the property and a more restful experience for our guests. We appreciate your feedback and the chance to improve. We hope to have another opportunity to welcome you back and provide you with... read more
Terrible experience Nobody there to check me in, rocking bed with uncomfortable shape, mold on bathroom ceiling, dirty fridge. Will not stay there again.
Business response:
Dear Guest,We sincerely apologize that your stay did not meet expectations. A smooth check-in process and a clean and comfortable room are essential, and we regret that these aspects fell short. The concerns you mentioned, including the bed, bathroom, and fridge condition, do not reflect the standards we strive to maintain. Your feedback will be shared with our team to ensure necessary improvements are made. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide y... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.