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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was in terrible shape, floors were disgusting. Mattress was terrible thankfully I was there by myself. No rooms anywhere due to a large convention going on.
Business response:
Dear Guest, We sincerely apologize that the condition of your room, including the floors and mattress, did not meet your expectations. Maintaining a clean and comfortable environment is a top priority, and your comments have been shared with our housekeeping and maintenance teams for review and improvement. We understand how challenging it must have been during a busy convention period with limited room availability, and we regret any added frustration this caused. Your feedback is valuable as we work to enhance guest experi... read more
Worst hotel stay of my life. Bugs, urine smell, filth. Stayed one night because it was already late and found different hotel for rest of stay even though the hotel and hotels.com would not refund. DO NOT STAY HERE
Business response:
Dear Guest, We sincerely apologize for the condition issues you experienced, including cleanliness concerns and odors, which are not reflective of the standards we strive to uphold. We regret that your stay was uncomfortable and that you felt the need to find alternative accommodations. Your comments will be shared with our housekeeping and maintenance teams. Guest comfort and satisfaction are very important to us, and we take your experience seriously. We appreciate your feedback and hope to have the opportunity to provide ... read more
The worst hotel in the world there can't be a worse one. I don't recommend it to anyone very very bad. And I hope Expedia takes it out of its market
Business response:
Dear Guest, We’re very sorry that your time with us was so disappointing. Our goal is to provide every guest with a comfortable, safe, and welcoming stay, where you can feel at ease from check-in to check-out. However, we regret that your experience did not reflect this standard and left you feeling frustrated. Your feedback has been shared with the appropriate teams for review to address areas that need attention. We value your perspective and hope you will consider giving us another opportunity in the future to deliver a s... read more
Dirty
Business response:
Dear Guest, We sincerely apologize for the disappointing stay you had with us. A clean and comfortable accommodation is a fundamental part of the experience we strive to provide, and we regret that we fell short of our standards. Your feedback has been shared with our housekeeping team to ensure greater attention is given to the upkeep and presentation of our property. We hope you will allow us the opportunity to regain your confidence in us with a much-improved visit in the future. Sincerely, Hotel Management
From the moment we arrived there was a bad smell in the whole building, everything looked dirty and outdated. The room itself had an ancient barely working refrigerator, kitchen cabinets are extremely old. The bath tub blackened with use (I guess it's never properly cleaned) and old, and sealant is coming off at the faucet. The floors are something else, it's even disgusting to look at them and something else to walk: do not step with bare feet because the floors don't ever get washing. Hard to explain to kids though their f... read more
Business response:
Dear Guest, We’re sorry to learn that your stay did not meet expectations, particularly regarding the overall condition and cleanliness concerns you described across the building and in your room. We understand how these issues can significantly affect comfort and leave a poor impression, especially when traveling with children. Your comments have been carefully noted and will be shared with the appropriate teams for review as we evaluate areas that may not have aligned with the experience we aim to provide. We regret that t... read more
This hotel had stains on the bedding doors missing on dressers and it was disgustingly dirty
Business response:
Dear Guest, We’re very sorry that the condition of the room impacted your stay. A comfortable, well-kept environment is important to the experience we strive to provide, and we regret that the condition of the bedding and furnishings, as well as the overall cleanliness, fell short during your visit. Your feedback has been shared with the appropriate teams for review to help address areas in need of attention. We appreciate you taking the time to share your experience and hope you’ll consider giving us another opportunity in ... read more
Room was dirty and had roaches. Staff was very unfriendly and cooperative. Amenities were non-existent. I got a good last minute deal thru Orbitz. I arrived at the hotel and checked out as soon as I opened the door to my room.
Business response:
Dear Guest, We are very sorry to hear that your arrival did not meet expectations and that you had to leave earlier than expected. Cleanliness and professional service are core standards, and your comments are being taken seriously and reviewed with our team. Guest feedback is essential as we work to improve consistency and overall experience. We appreciate you bringing this to our attention and hope to have a future opportunity to welcome you back for the flawless stay you deserve. Sincerely, Hotel Management
We didn’t realize the “sports complex” was a different building than the main Extended Stay. We had to go to the building behind the main lodge. Upon checking in, the room appeared clean. There wasn’t a dish or cup in site though. We were told that was standard for this place. So we had a full kitchen and not even paper products to be able to use the kitchen. We were also told we had to take our own trash out to the dumpster. No problem, the price reflected bare bone service. The kicker was the next day, a cockroach crawled ... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback. We regret that aspects of your stay caused confusion and disappointment, particularly regarding room location and service expectations. While we are pleased that the room initially appeared well prepared, we understand how the absence of basic supplies limited functionality and convenience. Most concerning is the issue you encountered during your stay, which is unacceptable and has been shared with our pest control and teams for immediate attention. We hope you will g... read more
NOISY dog barking late into the night kids playing in the halls. Left the building at 9:00 office wasn’t open yet. Rooms need upgraded.
Business response:
Dear Guest, We are truly sorry to hear that your visit was disruptive and disappointing. We sincerely apologize for the late-night barking and activity in the hallways, as a peaceful environment is essential for a comfortable visit. Furthermore, we regret the inconvenience you experienced when the office was not open when you needed assistance, and we understand how frustrating that can be. In addition, we are sorry that the room condition did not meet your expectations, as guest comfort and upkeep remain a priority for us. ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,023 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.