This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The whole place smelled like cigarettes and pot. The whole place gave me the ick. If it wasn’t so late at night, I would have left, but I was exhausted. The shower curtain would not stay closed, water went everywhere. The floors were filthy in the hallways, and had a weird greasiness in the rooms. The shelves were broken, there were cobwebs on the light fixtures and walls. The dresser was falling apart. I didn’t see any bugs, but I wouldn’t have been surprised. There was nobody at the desk to check out in the morning. There ... read more
Business response:
Dear Guest, We are truly sorry to hear about the challenges you experienced during your stay and for the discomfort this caused. We understand how disruptive and unpleasant issues with cleanliness, maintenance, and the overall environment can be, and we sincerely apologize for falling short of expectations. While some factors may be beyond immediate control, your feedback has been shared with our team to guide improvements in property upkeep, safety, and guest services. We take your concerns seriously and are committed to pr... read more
The staff Brayan was horrible , the room was roach infested dead and alive
Business response:
Dear Guest, We are deeply concerned to learn about the challenges you faced during your stay. It is unacceptable to encounter pests or feel unsupported by team members, and we sincerely regret the discomfort and frustration this has caused. Your experience does not meet the standards we strive to maintain, and your observations have been shared with our team to improve cleanliness and service. Guest well-being and satisfaction are our top priorities, and your feedback is invaluable in helping us take corrective actions. We h... read more
Room was very smelly and bed was unclean.Front Desk was very unresponsive.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret that your stay did not reflect the standards we strive to uphold. The concerns you raised regarding both the condition of your accommodations and our team's responsiveness do not reflect our standards, and we will address them promptly to ensure corrective measures are taken. We understand how disappointing this must have been, and your feedback is invaluable in helping us improve. We hope you might consider giving us another opportunity ... read more
They charged me 107 dollars and I didn't even get a room, no one was available at the window, never even got through the door before security told us to leave. What exactly did I pay for is the question.
Business response:
Dear Guest, We regret any inconvenience you experienced during your arrival. Your feedback is important, and we appreciate you taking the time to share your concerns. We will ensure your comments are addressed appropriately as we continue working to enhance the guest experience. Your comments help us improve the overall guest experience. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your travels and look forward to the o... read more
dirty, smells like cigs and weed and mold. no soap, one dirty towel and a bathtub that looked like it had not been wiped down in a month, hard soap chunks from previous guest stuck to shower walls.
Business response:
Dear Guest,Thank you for sharing your experience. We are very sorry to hear that your accommodations fell short of expectations, and we understand how frustrating this must have been. Guest comfort and cleanliness are always a priority, and your feedback highlights areas that require attention. We appreciate you bringing these concerns to our attention, as they help guide improvements for future stays. Your observations have been shared with the appropriate team, and we hope you will consider giving us another opportunity to... read more
No one at front desk after 10pm. The most terrible marihuana smell, a phone st the lobby entrance that was damage. When we could finally have some help a roach walking on the front desk counter. After check in, they gave us a room that was dirty, beds were not made. We had to request a new room and this one had dead roaches on the floor. The worse experience ever
Business response:
Dear Guest, We are genuinely sorry that your arrival and the condition of the accommodations did not meet the level of comfort you expected, and we regret the frustration this caused. We recognize how disappointing this experience must have felt, especially after a full day of travel. Your feedback is being taken seriously and will help shape stronger guest experiences moving forward. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a stay that better reflec... read more
I felt like I walked into a trap house , I immediately turned back around and went down stairs to ask them to cancel the room After walking in and seeing what looked Like blood stains on the bed . Robert said I will be refunded just not the full amount because I walked into the room
Business response:
Dear Guest, We sincerely regret the distressing experience you described and understand how upsetting it must have been to encounter such a situation upon arrival. The condition of the room you described is unacceptable and does not reflect the standards we strive to uphold. Please know that this matter has been shared with our housekeeping team to prevent future occurrences. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Managemen... read more
Ugh Filthy.
Business response:
Dear Guest, Thank you for sharing your experience. It’s unfortunate to hear that your stay did not meet expectations. Cleanliness is essential to ensuring guest comfort, and your feedback is sincerely appreciated. Your comments will be shared with the housekeeping team to ensure greater attention to upkeep and presentation moving forward. Thank you for bringing this to our attention. Please accept our apologies, and we hope to have another opportunity to provide a more positive and comfortable stay. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,023 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.