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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cigarette burns in the shower curtain, hair on the shower, $15 to replace towels so for four night stay you got two towels, no heat when it’s 40 degrees outside, staff was so rude and felt like an inconvenience checking in, dirty hallways and the smoke smell is repulsive it was all over my belongings after we left, mold and rust in the kitchen, carpet has holes and stained sheets
Business response:
Dear Samantha,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Good location, helpful staff
Business response:
Dear James,We're sorry to hear that your experience didn't fully meet expectations. While we're glad our location and staff were helpful, we understand some aspects of your stay were not ideal. We'll share your feedback with the team to ensure improvements are made. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
The worst hotel you could ever stay at Been using Hotels.com for almost 20 years. This is by far the worst hotel I’ve ever attempted to stay at. After checking in and giving them my credit card I made it to the room where there was hair in the bathroom sink, stains all over the carpet, stains all over the chairs, molding pulled off The bathtub, mold in the refrigerator….. when I went downstairs to try to get my money back and go somewhere else they would not refund my money. Hotels.com tried to get me a refund, but they were... read more
Business response:
Dear James,We deeply regret that your experience was disappointing. Cleanliness and room maintenance are critical priorities for us, and we’re sorry for the condition of the room and any inconvenience you may have caused during your attempt to resolve the situation. While we cannot change your experience, we’ll use your feedback to improve and provide better stays for future guests. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Pictures are differents from what actually you find at the room. Room smell awful, 0 in cleaning, air conditioning didn’t work appropiate. Not good!
Business response:
Dear Johanna,We’re sorry to hear about your disappointing experience and appreciate you bringing these concerns to our attention. It’s concerning that the room didn’t meet your expectations, especially in terms of cleanliness and the functionality of the air conditioning. Your feedback is valuable, and we’ll address these issues with our team to ensure we deliver the quality and comfort every guest deserves. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,H... read more
One of the most unsafe and dirty places I’ve been at. The room was dirty, the bathroom had hair trimmings from the previous guest, the carpet had food and yeah still on it. We did NOT stay, we left and went to a different hotel. The staff did refund the money.
Business response:
Dear Ramon, We deeply apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive for, and we’re committed to addressing these concerns to improve our guest experience. We appreciate your understanding in allowing us to refund your stay, and we’re working diligently to ensure these situations are avoided in the future. We hope to have the opportunity to welcome you back for a much-improved experience. Sincerely,Hotel Management
Just NO. Took 2 steps in the door, cancelled, and left. Stains all over the "upgraded" room. We had a late night arrival, and the "on call" staff member came down after 20 minutes of standing outside, came down in plain clothes, and checked me in. Went to the room, looked at it, and turned around and gave her the key back. She said she'd cancel the stay, but never did. Working on it now with Hotels.com customer service.
Business response:
Dear Alynn,We sincerely apologize for the experience you had upon arrival. It’s disappointing to learn that the condition of the room and the service you received were not up to our standards. The situation with the check-in and lack of follow-through is certainly unacceptable, and we understand your frustration. We appreciate you bringing this to our attention, and we will address these issues with our team so future guests have a more pleasant experience. We do hope you will stay with us another time so we can provide you ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.