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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel has roachs and unprofessional
Business response:
Dear Guest, Thank you for sharing your concerns about your stay. We genuinely apologize that your visit left you feeling disappointed. Cleanliness and a well-maintained environment are always at the core of the experience we aim to provide every guest, so remarks regarding pest activity are very concerning and not taken lightly. We also regret that the service you encountered did not meet expectations, as professional and respectful interactions are something every guest should receive. Your comments are valuable and will be... read more
Front desk check is was rude. We checked in at 8:45, immediately after we checked in she closed the roll down shutter. There was no one in the lobby to assist people, our room didn’t had any towels and by the time we figured it out there was no in at reception to give us any. The front door to the lobby was locked and the room key didn’t open it so if you went out you got locked out. The beds were dirty and had dead bugs on them. We found used staples in the sheets and the corridors wreaked of weed.
Business response:
Dear Guest, We sincerely apologize for the way your arrival was handled and for the lack of assistance afterward. Clear communication and professional conduct are essential, and we regret that this was not reflected during your visit. We are also deeply concerned by your comments regarding room readiness, access to the building, and overall cleanliness. These matters fall well below our standards and are being taken seriously. Please accept our apologies for the distress and inconvenience caused. Your feedback has been share... read more
Booked in haste and it was a huge mistake. I should have read reviews because they are true, property in decay roach infested room with broken AC. Staff is difficult to get a hold of. This property should not be listed by Expedia for its customers. Worst experience at a hotel ever!
Business response:
Dear Guest, We are deeply sorry to hear about your experience and sincerely apologize for the serious concerns you described. Issues related to cleanliness, pests, air conditioning, and accessibility of staff are unacceptable and do not reflect the standards we strive to uphold. Please know that your comments have been escalated to our management and maintenance teams. We value all guest feedback and are committed to improving our property and service. We hope you will allow us the opportunity to restore your confidence in t... read more
The room was filthy! Toenails on the floor. Dust on furniture. The shower was patched and had hole in wall. Under bed was filthy. The complex smelled of pot. The fridge was totally rusted on the exterior. V I have pictures to support this. No breakfast. The entire facility was disgusting. I talked to other guest who said they had to go to Walgreens and buy cleaning supplies because their room was disgusting also. I am happy to supply the pictures. This hotel is not acceptable and Expedia should not recommend. After staying t... read more
Business response:
Dear Guest, We sincerely apologize for the serious cleanliness and maintenance issues you described. The conditions mentioned overall room cleanliness is completely unacceptable and do not reflect our standards. We also regret any disappointment regarding breakfast. Please be assured that your comments are being reviewed with the concerned teams. We value your feedback hope to restore your confidence in us. We look forward to welcome you back. Sincerely, Hotel Management
We didn’t end up staying. The libby smelled terrible. After checking in? Hoping rooms were better, the door was stuck. Reception had to use force to open it. Once in, the windows were covered in mildew, the bathroom looked like a gas station dirty restroom and I wouldn’t recommend walking without shoes. Receptionist was apologetic and offered another room. We declined and she quickly refunded our money. Unfortunately this time of year meant we traveled an hour for another room.
Business response:
Dear Guest, We sincerely apologize for the condition of the lobby and guest room you encountered, as this does not reflect our standards of cleanliness and maintenance. We regret the inconvenience caused by the stuck door and the issues you observed inside the room. While we are glad our receptionist responded promptly, offered an alternative room, and processed your refund without delay, we understand the frustration of having to travel elsewhere during a busy time of year. Your feedback is being reviewed for immediate impr... read more
Environment not clean
Business response:
Dear Guest, We sincerely apologize that you found the environment not clean during your stay. Cleanliness is one of our top priorities, and it is disappointing to learn that we did not meet your expectations. Please be assured that your comments have been shared with our housekeeping team. We are committed to improving our standards and ensuring a more comfortable and pleasant experience for all our guests. We truly value your input and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
The dirtiest worst maintained hotel I have ever seen. First they checked me in and charged me 6 times the rate in my agreement Then they didnt have the room type that I had reserved
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused by concerns regarding room condition, maintenance, and service. We understand how frustrating it is to experience problems with cleanliness or property upkeep, as well as with billing or reservations. Please be assured that we will review these matters internally to better understand what occurred and take appropriate steps to address them. Our goal is to strengthen our standards and prevent similar situatio... read more
The room haf roaches and was stink
Business response:
Dear Guest, We sincerely apologize for the condition of your room and for the presence of roaches, as well as any unpleasant odors you experienced. This falls far short of the standards we strive to maintain for cleanliness and guest comfort. Your comments have been immediately shared with our housekeeping and pest control teams. We deeply regret the inconvenience and hope you will consider giving us another opportunity to provide a much improved experience. We look forward to welcoming you back. Sincerely, Hotel Management
This a place people live not for coming to a convention. Do not let your boss book this because it is the cheapest hotel near the convention center. There is no housekeeping, no shampoo, no breakfast, no coffee but there is bad smells and sketchy vibes. This place should not be listed on Expedia, it is a place you pay cash and hide out.
Business response:
Dear Guest, We sincerely apologize that your experience did not meet expectations and for any discomfort caused by your stay. While our property serves both long-term and short-term guests, we strive to maintain clean, safe, and welcoming accommodations for everyone. Housekeeping and amenities are available upon request, and we regret if this was not communicated clearly during your visit. Your comments have been shared with our team to improve guest experience. We appreciate your input and hope to provide a more positive st... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 3,023 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.