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Extended Stay America Select Suites - Orlando Sports Complex
- Hotels
- Orlando, FL
About this business
Location details
6451 Westwood Blvd., Orlando, FL, 32821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easily the worst hotel I’ve ever stayed in. Dirty, I mean filthy. The carpet in the hall had massive stains everywhere. The floors in the room made your feet black immediately after stepping out of the shower. Everything smelled musty. Everything was worn out and dirty. Got up in the morning and the handle to pull up the diverter on the shower not only popped right off, the diverter was corroded in place - it wouldn’t budge. To their credit, they fixed that right away. DO NOT STAY HERE! Don’t be fooled that it’s a very conve... read more
Business response:
Dear Greg, We sincerely apologize that your stay left you with such a negative impression. The conditions you described are far from the experience we aim to deliver. While we’re glad our team responded quickly to fix the shower issue, we understand that this one repair couldn’t make up for the broader concerns you encountered. We’re taking your comments seriously and using them to push for improvements in both cleanliness and overall maintenance. Please accept our apologies, and we hope you will give us another chance to pr... read more
the picture is false, there is no pool.
Business response:
Dear Chandra, We're sorry for the confusion regarding the pool. We understand how upsetting it can be when amenities are part of your decision to book. We will ensure our team reviews these details and make the necessary changes. We appreciate you bringing this to our attention and regret the inconvenience it caused during your stay. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
The place had no pool you know there's a pool on the website
Business response:
Dear Chandra, We’re sorry your experience did not meet your expectations. We understand how frustrating it can be when amenities don’t match what was anticipated. Your comments have been noted, and we will be addressing this with our team to ensure clarity and consistency moving forward. Thank you for bringing it to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
the worst
Business response:
Dear Guest, We're genuinely sorry to know your experience led you to describe it that way. That kind of feedback is never what we hope to receive, and it's clear we missed the mark during your visit. We're always working to improve the comfort and overall experience for our guests, and comments like yours remind us how important that is. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Absolutely the Worst Hotel Stay Imaginable! Absolutely the Worst Hotel Stay Imaginable! I wouldn't wish my recent stay at this hotel on my worst enemy. From the moment I attempted to check in, it was an absolute disaster, and it only went downhill from there. The check-in process was utterly messed up. When I finally thought the ordeal was over, I got to my room only to find that the keys didn't work. Back I went to the reception, adding another frustrating delay to an already tiresome journey. Upon finally gaining access to... read more
Business response:
Dear Guest, We sincerely apologize for the experience you described. A smooth arrival and a clean, welcoming environment should always be the foundation of a guest’s stay, especially after a long trip with children. What you encountered during check-in, along with the delay due to malfunctioning keys and an unpleasant room condition, falls far below the standard we strive to maintain. We are addressing these concerns internally to ensure better service and support. We appreciate you sharing your feedback and will review your... read more
Reeked of marijuana, carpets are extremely dirty. Front desk after hours staff was very apologetic and had great customer service.
Business response:
Dear Guest,We're truly sorry about the condition of the room you encountered during your stay. That's not the environment we aim to provide, and we understand how disappointing that must have been. We're grateful, however, that the after-hours team was attentive and professional in addressing your concerns. Your comments will be shared with our team so that improvements can be made. We appreciate the opportunity to host you and will continue working hard to create a more welcoming experience for every guest. We hope you will... read more
Staying at this Extended Stay made me feel uncomfortable the entire time that I was there. The floor and carpets were completely soaked and the room smelled of chemicals. After checking out, I realized that the carpet was soaked in chemicals because it probably needed some sort of deep cleaning. Deep Cleaning. It's not a safe hotel and there are zero amenities. There are other hotels nearby that are similarly priced with will provide a much more human experience.
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet expectations. We understand how the conditions you encountered, including the issues with the carpet and overall atmosphere, could have been frustrating. We appreciate you sharing this feedback and want you to know that it’s being taken seriously. Despite these challenges, we are grateful for your positive comments regarding certain aspects of your stay. We hope you might consider giving us another opportunity to provide a more comfortable experience in the fu... read more
Renovation needed Rooms wer old looking and dirty ! Feels like a crackhead motel ! No comfort at all !
Business response:
Dear Guest, Thank you for your feedback. We regret that your stay did not meet expectations. Your comments about the condition and cleanliness of the room have been noted and shared with the team for follow-up. We are committed to making improvements and hope to offer a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando Sports Complex
How is Extended Stay America Select Suites - Orlando Sports Complex rated?
Extended Stay America Select Suites - Orlando Sports Complex has a 3.1 star rating with 2,858 reviews.
When is Extended Stay America Select Suites - Orlando Sports Complex open?
Extended Stay America Select Suites - Orlando Sports Complex is open now. It will close tomorrow at 12:00 a.m.