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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I felt like I was staying at a cat house or drug house. Lighting was bad in halls and room. My shower didn’t have a curtain. More like a cheap dorm room..The halls smelt like marijuana..service was only one lady and office was closed most of the time. Outside doors yellow taped so you couldn’t use. Paid 200 for one night. The worst place I’ve ever stayed
Business response:
Thank you so much for your review. We value the opinion of all our guests as it makes us see the areas that may fall short in. We truly apologize that we failed to satisfy your expectations due to the issues with the overall cleanliness and overall experience. We will use the feedback that you provided to address these concerns with our housekeeping team for proper action and resolve. We do hope that your future travels are wonderful ones.
Dont stay, ghetto Hotel. Pay extra somewhere else! First AND LAST time staying at a woodspring suites hotel! Hotel is very neglected!! Paid $160 each room for the worse experience ever in a hotel. Starting with front desk, we were very tired after a long day of work and wanting to get to our rooms quickly. Poor lady up fornt was overwhelmed with tasks, alone, too many people to attend to, to many things to handle at ounce, sweating a lot due to the crapy ac and to make matter worse, her computer was not working properly. Aft... read more
Business response:
Thank you for your detailed and candid review, Luis. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Hotel was not great. We only stayed one night thankfully. WiFi was spotty at best.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Charles. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
College dorms have better furnishings. Room was clean but this place is a dump.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
We paid for extended stay in advance coming from Texas. The room smelled stale the entire time despite our efforts to remedy it. No shower curtain..the beds were horrible creaky uncomfortable lumpy and hard! We would have expected at least trash bags in the room and minimal supplies for our visit..it is in no way a value.We will not return and we will not recommend it either. If you come you need to bring EVERYTHING you could possibly imagine you might need. No room service of any kind at anytime and if you want clean sheets... read more
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for rating your stay. We hate to see the lower rating and are disappointed that we did not impress you, Enjoli. We wish you all the best in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,956 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.