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Extended Stay America Select Suites - Pensacola - Northeast
- Hotels
- Pensacola, FL
About this business
Location details
12050 Scenic Highway, Pensacola, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasn’t cleaned properly. Hair on the towels...sheets were dirty...dirt ring around the tub..all around bad experience.
Business response:
Thank you for your detailed review of your stay, Keith. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
The room I reserved was changed after I had been charged. The room I was put in was filthy had full of roaches
Business response:
Thank you for taking the time to review your stay with us. We are so sorry that your visit was interrupted by disruptive smells, insect sightings and cleanliness issues. It is troubling to see that this was your experience with us and that we left you with such a bad impression. Let me assure you that we will forward your feedback to the property so that they are made aware of the concerns that you mentioned. We apologize for any inconvenience that you experienced because of these issues but wish you all the best in your fut... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
I was not satisfied with the cleanliness or customer service. I will not be returning to any of the sites.
Business response:
We apologize that you did received such a negative impression after staying at our hotel. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in these areas.
Worst Hotel ever!!!! It was awful...: never have we stayed at a hotel that was so gross. There was only one hand towel in the bathroom. We had three people that needed showers with that one towel...the elevator stuck and someone’s dog pooped at the exit door and people stepped in it and walked inside. It was awful!!!!!!!!!!
Business response:
We are so sorry that you experienced so many issues during your time with us. The problems you experienced with the cleanliness & minimal towels are not at all a reflection of the high level of service that we provide. We appreciate you bringing this to our attention so that we may address this on the property level. Thank you for letting us know how we are coming across and we wish you all the best in your future lodging experiences.
Disappointing stay The room I was given was dirty. There were dirt rings in the toilet and bathtub. The outlets and walls were dirty. I requested to be moved to another room and it was dirty as well. The staff was not very helpful and the customer service was poor. I never want to stay at the scenic hwy pensacola fl location EVER AGAIN.
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness, Lisa. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests.
You pay for what you get, the room was very small, the bed was what it said but was not supportive enough for me so I had a sore back for the next 3 days. But for only needing a place to sleep, it was enough. However, the walls are very thin which I could hear everything going on in the connected rooms..
Business response:
Thank you for taking the time to review our hotel. It is so disappointing to see that we did not exceed your expectations because of the discomfort of the bed and the disruptive noises. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
Ehhhhh The bed was wayyyy too small and uncomfortable. The bed was literally a cot.
Business response:
I'm so sorry to hear that our accommodations did not meet your needs during this stay and especially that you found the bed uncomfortable, Sierra. Thank you for your feedback and we wish you the very best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Pensacola - Northeast
How is Extended Stay America Select Suites - Pensacola - Northeast rated?
Extended Stay America Select Suites - Pensacola - Northeast has a 3.1 star rating with 1,951 reviews.
When is Extended Stay America Select Suites - Pensacola - Northeast open?
Extended Stay America Select Suites - Pensacola - Northeast is open now. It will close tomorrow at 12:00 a.m.